Why do I get Error Code 500 when validating the email change?

jmrakoto
jmrakoto Member Posts: 3 New Here
edited March 16 in Ask the Community

Hi all, I always have Error Code 500 "500
Désolé - des erreurs se sont produites
Nous avons été automatiquement informés de ce problème et nous le résoudrons très rapidement - si cela vous est déjà arrivé, veuillez nous faire part de vos commentaires sur ce que vous avez essayé de faire lorsque le problème s'est produit." when i click on email confirmation for changing my email account using this link :

.

Any idea, any help ? Hope So !!! Thanks !

Answers

  • jmrakoto
    jmrakoto Member Posts: 3 New Here

    So Email should not be changed !!!

  • Andres D'Andrea
    Andres D'Andrea Member, International Partner, MT Tester Posts: 353 Community Leader

    Hello @jmrakoto welcome to the community!

    Is there any chance you used Google to sign up when you created your account?

    In that case, this other reply by @Andrew Lapidus may help you out.

    Best regards.

    Andrés D'Andrea

    Follow me on LinkedIn and:

    BSF.company - Digital Solutions For Your Business.

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  • jmrakoto
    jmrakoto Member Posts: 3 New Here

    Hello Andres,

    Actually i did'nt use Google to sign up but an email & password. I just want to change my @mail and use Google to connect to my MeisterTask account.

    So when i check my mails (Google) to validate and confirm my new email i've got Error Code 500 when i click on the mail.

    Thanks for your help

  • Andrew Lapidus
    Andrew Lapidus Admin, MeisterLobster Posts: 554 Community Admin

    Hi @jmrakoto - Andres is right, this is an issue we've dealt with before! I'm messaging you privately to confirm your e-mail change.

    Best,

    Andrew