[RESOLVED] Attachments cannot be accessed

จักรพงษ์ โอสถานนท์
จักรพงษ์ โอสถานนท์ EN Pro Posts: 11 Beginner
edited June 2023 in Ask the Community

I am having trouble retrieving my uploaded images. and cannot be downloaded How to fix it?

Screenshot 2566-06-06 at 10.56.51.png

Best Answer

  • Andrew Lapidus
    Andrew Lapidus Admin, MeisterLobster, EN Business Posts: 1,007 Community Admin
    edited June 2023 Answer ✓

    UPDATE 13:08 CET: This incident has been resolved.

    Apologies again for the inconvenience caused!

    Best,

    Andrew, Miša and the MeisterTask Team

    __

    Hello to everyone - our engineering team has identified this issue as an active incident caused by a deployment this morning. We are currently working to solve this issue with the highest priority.

    I'll keep this thread updated with information as it becomes available -

    Best,

    Andrew

Answers

  • Sollberger Simeon
    Sollberger Simeon DE Pro Posts: 2 Beginner

    Ich habe das gleiche Problem. Ich gehe davon aus, das liegt bei Meistertask

    2023-06-06 07_49_05-Window.png

  • Emanuele Pianelli
    Emanuele Pianelli EN Pro Posts: 2 Beginner

    Same problem

  • Janosch Jung
    Janosch Jung DE Pro Posts: 6 Beginner

    Ich habe das gleiche Problem!

    grafik.png

  • Christian Schroth
    Christian Schroth DE Business Posts: 2 Beginner

    Wir haben das gleiche Problem, gibt es schon etwas neues dazu?

  • jacek
    jacek EN Basic Posts: 2 Beginner

    same problem

  • Master Success
    Master Success EN Pro Posts: 6 Beginner
    2023-06-06.png
    2023-06-06 (1).png

  • Joerg Koper
    Joerg Koper MT Tester, DE Business Posts: 1,467 Community Leader
    edited June 2023

    Hi @master success and welcome to the community 👋🙂

    I have forwarded your report to the Meister Team. They are already working hard to fix the problem.

    Best, Jörg

    Als Experten-Partner von Meister führe ich in meiner Agentur u. a. Workshops für die Integration der Meister Software durch. Hier in der Community freue ich mich auf den Austausch mit Euch und helfe bei Fragen zu MeisterTask, MeisterNote und MindMeister gerne weiter.

    Weitere Informationen findest Du auf agenturkoper.de und LinkedIn.

  • Seabass720
    Seabass720 EN Basic Posts: 1 New Here

    Hi

    Does anyone know why the attachments on our meistertask board are showing as purple boxes? We have a free account but have been running it over 5 years.

    Thanks

  • Adrian
    Adrian EN Basic Posts: 1 New Here

    Dear Community Members,

    Does anyone faced with the same problem while using meistertask? Until last week if we added a PDF file to a task as attachement, we could easily open by clicking on it. Now it came back with a pop-up: "Your current browser doesn't have an active PDF viewer. PDF" :(

    I don't really understand the message, because if I open a PDF file from the PC than it opens in the CHROME itself… so seems the CHROME has an active PDF viewer.

    Let me go musch more further… none of my workmates can open PDF since last week, but only IN MEISTERTASK…

    Do you have any ideas what to do?

    image.png

  • Vasco Moreira
    Vasco Moreira EN Basic Posts: 1 Beginner

    Good morning,

    today our entire team is having problems viewing the attached files.

    From one moment to the next it was no longer possible to see the preview of the PDF and even when downloading the document we could not access the file, it gives an error.

    Can you please let us know if this bug is temporary and is affecting the community at large, or if it is something that is only happening on our accounts.

    Thanks

  • Karsten Klütz
    Karsten Klütz DE Business Posts: 5 Beginner
    edited June 2023

    Same here… BIG Trouble :( 🙄

  • Andrew Lapidus
    Andrew Lapidus Admin, MeisterLobster, EN Business Posts: 1,007 Community Admin

    Update: Our team has tested and verified a fix for this issue, and will be deploying a fix ASAP.

    Best,

    Andrew

  • Steph Max
    Steph Max EN Basic Posts: 1 New Here

    😪😪😪
    I was with my customers this morning… I was not able to show them my work… Lost my day.
    Please, always test your updates on a POC setup!

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business Posts: 1,590 Community Admin
    edited June 2023

    Update 13:08 CET: The incident has now been resolved.

    We're sorry for all the inconvenience caused!

    Best,

  • jacek
    jacek EN Basic Posts: 2 Beginner
    https://community.meister.co/discussion/comment/5209#Comment_5209

    OMG, You couldn't show files from HDD? Be serious!

  • Master Success
    Master Success EN Pro Posts: 6 Beginner
    edited June 2023

    Guys, it's now functional. The accompanying image appeared. THANK YOU!

  • Rooster McNugget
    Rooster McNugget MT Tester, DE Business Posts: 665 Community Leader
    https://community.meister.co/discussion/comment/5210#Comment_5210

    Thanks for the info and the quick resolution of the problem @Miša Hennin!

    The impossible does not exist! The solution has just not been found yet!

  • Sollberger Simeon
    Sollberger Simeon DE Pro Posts: 2 Beginner

    Klappt alles wieder tipptopp - Danke für die rasche Aufarbeitung.

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