I just paid PRO but cant add a new project. Why?

Sebastian Buenaventura
Sebastian Buenaventura Member Posts: 1 New Here
edited February 2 in Ask the Community

Hi,

I just started using Task Meister, paid PRO for 3 users (currently using 2), but can't add new projects. The "Upgrade now" pop-up still appears when I try to add a new project.

Thank you

Best Answer

  • Andres D'Andrea
    Andres D'Andrea Digital Solutions Architect Worldwide Availability In English Or SpanishMember, International Partner Posts: 164 Mastermind
    Answer ✓

    Hello @Sebastian Buenaventura welcome to the community!

    I remember something similar happening to me, and in that case, closing my Meister session and logging in again solved the problem.

    Occasionally, the web browsers don't register properly all the cookies needed for the normal operation of web apps we're trying to use.

    As a last resource, you might try a different web browser, or clear all the cache and cookies in your current web browser as well.

    I hope this to be of help.

    Best regards.

    Andrés D'Andrea

Answers

  • JoiedeVivre
    JoiedeVivre Member Posts: 50 Star Contributor

    Hi @Sebastian Buenaventura - I had this issue when i upgraded my personal account instead of work account. When you go to the accounts page, do you see the same e-mail and account that's on the invoice? If not you can log out/clear cache and sign in with the other account.