1 week i cannot login on mobile

จักรพงษ์ โอสถานนท์

I can't login via mobile application

I have followed all the steps as follows

1. Reset password

2. Uninstall application

3. Reboot device

4. Login with gmail and new username and password

5. change device samsung and iphone 12 pro max but can not login

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What should I do next? I have sent email to support but no reply.

Cornelia Patscheider

Hi,

I am sorry that you have troubles with your login.

I just checked our database and I can see that you reached out to the Meister Support team already and talked with one of my colleagues. If I understand the records correctly, she replied to you last week. The reply should have been sent to your email inbox. Did you get this email?

I also saw that you reached out to the Support Team recently again and created a new inquiry, and it seems like you followed the instructions of my colleagues' recommendation.

I would recommend, please go to your email inbox and reply to this first inquiry email, so that the person from the Support team who contacted you will receive your answer. This is the fastest way of communicating and getting help for this issue.