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I deleted everything I've done in 2 hours how can I restore it without buying premium?

Jaxo
Jaxo Member Posts: 2 Beginner
edited February 2 in Ask the Community

Guys idk how but I deleted everything I've done in 2 hours how can I restore it without buying premium?

Best Answer

  • Andrew Lapidus
    Andrew Lapidus Admin, MeisterLobster Posts: 408 Community Admin
    Answer ✓

    Hey @Jaxo and @Olaf Roeb Happy Monday, but sorry to hear about this issue - I am not aware of any incidents on January 6th which would have caused data loss, but I'll be sure to investigate with the team today. I've forwarded your request to our engineer and support team to see if anything can be done, @Jaxo. I'll keep you both updated here.

    Best,

    Andrew

Answers

  • Olaf Roeb
    Olaf Roeb Meister Expert Partner Black Forest, GermanyMember, DACH Partner Posts: 95 Star Contributor

    Hey @Jaxo , did you lose data in MeisterNote yesterday (Jan06)? I'm asking because I lost data of half an hour's work, too, and I also don't really understand why.

    btw nice to meet you,


    Olaf

  • Jaxo
    Jaxo Member Posts: 2 Beginner

    @Olaf Roeb Yes I did, and it is really annoying, btw nice to meet you too.

  • Olaf Roeb
    Olaf Roeb Meister Expert Partner Black Forest, GermanyMember, DACH Partner Posts: 95 Star Contributor

    ok,@Jaxo I think we need to wait until Monday and see if @Andrew Lapidus has more information. If isolated events or connected, like us he will certainly not like it and dig into the logs with internal resources. I would suspect buying premium will likely not solve the problem.