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Unable to set password or change email address even after disconnecting Google SSO

vh1985
vh1985 Member Posts: 4 Beginner
edited January 30 in Ask the Community

edit: UGH, the post editor completely destroyed my post, so editing it to take out the images....

I originally created my Mind Meister account using Google SSO, but am now wanting to connect my account to my student email address instead. Problem is that I have no option to change the email address associated with my account due to Google SSO, so

  1. I went to my account page
  2. Accessed the Services & Sessions tab
  3. Connected Facebook as a backup in order to not lose access to my account
  4. Disconnected Google (img1)
  5. Went to the Email tab (notice how it only says "Email")
  6. Tried setting a new password (img2)
  7. Still get the same unhelpfully vague "Oh no - Something went wrong" error that I got prior to disconnecting Goog, prompting me to input a current password that doesn't exist & it wont let me setup.

Please help...? Thank you.

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Best Answer

  • Andrew Lapidus
    Andrew Lapidus Admin, MeisterLobster Posts: 571 Community Admin
    Answer ✓

    Hi @vh1985 - sorry to hear about this issue. This is a bug that's cropped up before, and it looks like it may occurred again on your account. I'll take a closer look in the backend to see what might be causing this error, but in the meantime, I've gone ahead and assigned your account a temporary password and sent it to you via e-mail. You should be able to disconnect all SSO and use this password normally from now on.


    Sorry for the headache here and happy mapping!

    Best,

    Andrew

Answers

  • vh1985
    vh1985 Member Posts: 4 Beginner

    For reference re: the original post

    img1

    _mindmeister01.PNG

    img2

    _mindmeister02.PNG

    img3

    _mindmeister03.PNG


  • Rooster McNugget
    Rooster McNugget Member, MT Tester Posts: 272 Mastermind

    Hi @vh1985,

    I'm not sure if you already have done this or if it helps, but I think you alos have to change your e-mail in the settings:

    image.png


    In my opinion you need a valid e-mail to log in and if you disconnect the gmail login you need a new mail for loggin in.

    Best, Samuel

    The impossible does not exist! The solution has just not been found yet!

  • vh1985
    vh1985 Member Posts: 4 Beginner

    Hi Samuel,

    Thank you for the quick reply. Unfortunately, there is no way for me to change my email. The "Email" tab only offers Password and Two-Factor Authentication, no actual Email fields... Even after disconnecting Google SSO. Which is the problem...

  • vh1985
    vh1985 Member Posts: 4 Beginner

    Thank you! I've followed up your email with additional, related password reset issues...

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