How to add a username and password when I created my account through Google?

lilsavgrad01

I originally created my account through my Google account, but I want to now create a username and password native to MindMeister. When I go to add a username and hit save, it looks like it saved, but then when I go back, it's not.

When I go to edit my password, it says there's an error and asks me to enter my current password, but I don't have one since I created the account through Google. So I continue to get an error.

Also, I thought through the paid personal account I was supposed to get email support but I'm not seeing how to access that...

Help?

Thanks

Andrew Lapidus

Hi @lilsavgrad01 - thanks for reaching out! Sorry for the frustration here.

We recently had a bug which affected how users could change account settings related to Google SSO — it seems like it may have reappeared. I've flagged this again for our developers to take a closer look.

In the meantime, I've reached out to you via DM to give you a temporary username and password in the backend.

Hope this helps,

Andrew

Kunden ADM

Hello,@Andrew Lapidus

We are in the same situation, we began with Gmail account, and now we want to change to an especific e-mail and keep all data.

@Andrew Lapidus, do you have any predictions for this to be normalized?

Thanks,

Andrew Lapidus

https://community.meister.co/discussion/comment/2967#Comment_2967

This issue is currently on our team's radar, but I don't have a specific timeframe for the fix. I'll reaching out via DM to get this solved!