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Although I paid already, I have not upgraded from a Basic to a Personal account. Please help me!

David Do
David Do Member Posts: 2 New Here
edited February 17 in Ask the Community

Dear Customer Services team,

I paid an invoice to upgrade my account from Basic to Personal. My Visa card had reduced money yesterday, but my account has not yet been changed.

I can not find any support on the Meister application, so I am posting my issue on this Communication to find your help.

My email register on the MindMeister application is: [redacted email]

Thank you very much for your attention and participation.

Sender - user

David Do

Best Answer

  • Rooster McNugget
    Rooster McNugget Member, MT Tester Posts: 260 Mastermind
    Answer ✓

    Hi @david96

    Just to be sure: did you logged out and logged in again?

    If yes and it didn‘t changed something in your account I guess @Andrew Lapidus can help you.

    Best, Samuel

    The impossible does not exist! The solution has just not been found yet!


  • David Do
    David Do Member Posts: 2 New Here

    Hi Rooster McNugget,

    I appreciate your help. I contacted Andrew Lapidus and reported my issue. Hopefully, it will be fixed soon.

    Best regards,