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Why can't I view previous versions? I accidentally deleted my work

mel Member Posts: 1 New Here
edited February 24 in Ask the Community

I'm doing revision for my exams and was doing a mind map about the topic and I checked and I should be able to view my previous versions but its not allowing me to past a certain point after the deletion. Does anyone have any ideas?


  • Andres D'Andrea
    Andres D'Andrea Member, International Partner, MT Tester Posts: 400 Community Leader

    Hello @mel welcome to the community

    Please take a look at the following video:

    Additionally, click the following link to see an article with step-by-step instructions on how to restore previous versions of your mind map for further reference 👇

    Access Previous Versions of Your Mind Map

    Please let us know how it went 👍

    Best regards.

    Andrés D'Andrea

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  • Miša Hennin
    Miša Hennin Admin, MeisterLobster Posts: 505 Community Admin

    Hi @mel and welcome!

    I just had a look at your account and see you're on a Basic plan. Users on the Basic plan cannot restore versions at all from their history, they can only see past versions.

    Could you try clearing your browser cache/trying the same action in private mode? If it still doesn't work, a screen recording and your browser/system information might help us investigate this issue further.