Why is the first character always not in Japanese and others are?

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DAIKI
DAIKI EN Basic Posts: 2 New Here
edited March 2023 in Ask the Community

I'm trying to enter text in Mindmeister, but the first character is always not in Japanese.
I don't know where to start to make inquiries.
What should I do?

マインドマイスターで文字の入力をしていますが必ず最初の文字は日本語になりません。

問い合わせもどこからすればいいかわからないです

どうすればいいでしょうか？

Best Answer

  • Joerg Koper
    Joerg Koper DACH Partner, MT Tester, DE Business, EN Advocate Posts: 1,379 Community Leader
    Answer ✓
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    Hi @DAIKI and welcome to the community 👋🙂

    Have you tried logging out of MindMeister, clearing your browser cache, and logging back in? I'll get @Andrew Lapidus and @Miša Hennin on board just in case. It could also be that a small bug has crept in 😉

    Best, Jörg

    ___

    こんにちは @DAIKI さん、コミュニティへようこそ👋🙂 MindMeisterからログアウトして、ブラウザのキャッシュをクリアして、再度ログインしてみましたか？念のため、Andrew LapidusとMiša Henninに頼んでおきます。小さなバグが忍び込んでいる可能性もあります😉

    ベスト、イェルク

    Als Experten-Partner von Meister führe ich in meiner Agentur u. a. Workshops für die Integration der Meister Software durch. Hier in der Community freue ich mich auf den Austausch mit Euch und helfe bei Fragen zu MeisterTask, MeisterNote und MindMeister gerne weiter.

    Weitere Informationen findest Du auf agenturkoper.de und LinkedIn.

Answers

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,354 Community Admin
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    Hi @DAIKI,

    Thanks for reaching out! This sounds like odd behaviour.

    Could you try clearing your browser cache/trying the same action in private mode? If it still doesn't work, a screen recording and your browser/system information might help us investigate this issue further.


    Best,

    Miša

  • DAIKI
    DAIKI EN Basic Posts: 2 New Here
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    キャッシュとは何のことでしょうか？

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,354 Community Admin
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    Hi @DAIKI,

    You can find information on how to delete cookies and cache here: https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop

    Best,

    Miša

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