Can I recover my closed account?

Urfist Rennes
Urfist Rennes EN Basic Posts: 3 New Here
edited April 2023 in Ask the Community

Hello,
I would like to recover a mindmeister account (Mindmeister Pro plan) that is currently closed. My account was a member of a team whose subscription has just expired and which will not be extending its subscription. Is it possible to recover this account and create a new subscription in my name? I'm afraid I've lost all the mind maps I've already made...

Thank you for your help,

Rémi

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Best Answer

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,307 Community Admin
    Answer ✓

    Hi Rémi,

    Thanks for reaching out!

    I've just forwarded your request to support. Someone from the team should be in touch with you via email shortly.

    Best,

    Miša

Answers

  • Urfist Rennes
    Urfist Rennes EN Basic Posts: 3 New Here

    Hi Miša,

    Thanks for your attention and your answer.

    Ok, I'm waiting for the mail from the support team.

    Best,

    Rémi

  • Andrew Lapidus
    Andrew Lapidus Admin, MeisterLobster, EN Business Posts: 1,007 Community Admin

    I see that the support team was able to solve this issue for you Remi — glad things worked out! Welcome to the community and happy to see you more in these forums :D

    Best,

    Andrew

  • Urfist Rennes
    Urfist Rennes EN Basic Posts: 3 New Here

    HI Andrew,

    Thanks for you message. Yes, the helpdesk has indeed solved my problem.

    Best,

    Rémi