[POTENTIAL BUG] Is there an issue with the Timer or are we missing something?

AnneC · May 2023

Hi!

We have an issue with the timer feature (Meister tasks).

I don't believe that the timer is working properly.

I recorded this video for you so you can see firsthand what the issue we are having is:Am I doing something wrong? Is there a setting or an update that I am missing?

I look forward to hearing from you. Have a great day! https://www.dropbox.com/s/z6st05t8fs6mjxv/MT-TimerIssue.mp4?dl=0

Miša Hennin · May 2023

Good morning Anne and welcome to the Community!

This looks like it could be a bug.

Please clear the cache and cookies in your browser, try another browser or open your account in incognito/private mode to see if the behavior changes.

If this doesn´t help, please provide me with the following details to investigate the issue further:

Is this occurring in the web app, desktop app, or mobile app?
How long have you been experiencing it? Has anything in particular happened during that time?
What operating system and browser versions do you use?

In addition, could you grant us support access to your account? To do this: head over to your policies section in your accounts area (follow this link) to access this section directly and grant our team Support Access.

Looking forward to hearing from you.

Best,

Miša

AnneC · May 2023

Thanks for getting back. We tested it with your suggestions but we're still having issues.

Here are the additional info:

Web app
Since we started this project (4-5 days). Nothing in particular has happened.
Chrome

Miša Hennin · May 2023

Hi @AnneC,

Thanks for the info - Have you been able to grant support access as mentioned above?

Best,

Miša

[POTENTIAL BUG] Is there an issue with the Timer or are we missing something?

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