[RESOLVED] Why am I suddenly unable to edit and create notes on my iPad?

Dessy Prasad · May 2023

Hi All,

I used to be able to edit and create MeisterNotes on my iPad but, recently, when I tried doing that via Safari on iPad, I got a message saying that web editing isn't supported. Is this a change that was recently made and is there a way around this?

Thank you!

Dessy

Miša Hennin · May 2023

Hi all!

@Andrew Lapidus is in a workshop so I've got the honour of telling you that this issue has now been resolved 😁.

Please could someone confirm this for me?

Best,

Miša

Miša Hennin · May 2023

Hey @Rooster McNugget,

Can I just confirm you've pressed the "aA" icon (top-left corner of Safari) and then chosen "Request Desktop Site"?

Best,

Andrew Lapidus · May 2023

Hi Dessy - hm, looks like something has changed on my end here as well. I'll check with our engineering team to see if something has been altered here.

Just to confirm, have you used the workaround on Safari to request the desktop site by pressing the "aA" icon (top-left corner) and then choosing "Request Desktop Site"?

Best,

Andrew

Dessy Prasad · May 2023

Hi @Andrew Lapidus - Yes, I tried that too but it still said the same thing. Thanks for looking into this.

Samuel Schläpfer · May 2023

https://community.meister.co/discussion/1373/why-am-i-suddenly-unable-to-edit-and-create-notes-on-my-ipad

Have the same issue…

Andrew Lapidus · May 2023

Hi @Dessy Prasad and @Rooster McNugget — Our team has been able to confirm that something has indeed unexpectedly changed here. Apologies for the inconvenience — we're investigating the cause and will report back as soon as there's an update.

Best,

Andrew

Peter McCarthy · May 2023

Yeah - same here.

Christian Müller · May 2023

@Andrew Lapidus Any news on this topic? I still can't edit or create notes on my iPad and it's starting to become a problem.

Andrew Lapidus · May 2023

https://community.meister.co/discussion/comment/4914#Comment_4914

Thanks for reaching out, Christian — I've just reached out again to our developers to get an update on the status of this issue - I'll update the thread as soon as I have more information. Apologies again for the frustration here, I understand this is a major disruption to mobile workflows.

Best wishes and thanks for your patience,

-Andrew

Christian Müller · May 2023

Thanks for the quick reply @Andrew Lapidus.

Dessy Prasad · May 2023

Hi @Miša Hennin - Yes, it works now! Thank you for your help!

Christian Müller · May 2023

Yes it works again. Thank you @Andrew Lapidus and development team. 🙏

Samuel Schläpfer · May 2023

@Miša Hennin
It's still not working on my iPad via Safari… Is it because I have the Pro-Version?

Best,
Samuel

Samuel Schläpfer · May 2023

Thanks for the hint @Miša Hennin!

Know it works!

Best,
Samuel

[RESOLVED] Why am I suddenly unable to edit and create notes on my iPad?

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