How to disable two-factor authentication to login account?

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Paulo
Paulo EN Basic Posts: 2 Beginner

Hello. I lost my cell phone and with it, access to Google Authenticator. I need to access my account, but I don't have the codes.
Is it possible to request that two-factor authentication be disabled?
Thanks.

Best Answer

  • Andrew Lapidus
    Andrew Lapidus Admin, MeisterLobster, EN Business Posts: 1,009 Community Admin
    Answer ✓
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    Hi Paulo - please e-mail support@mindmeister.com from the e-mail address associated with the account which you'd like to remove 2FA. Our support team can disable this as soon as we get confirmation.

    Thanks,

    Andrew

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