Tasks disappear in Windows App after I disconnect internet

Christopher Jefferson
Christopher Jefferson Member Posts: 4 New Here
edited May 25 in Ask the Community

I was occasionally finding my tasks would be lost shortly after I entered them.

I've think I've found the problem — it seems if you turn off your internet, then any newly created tasks will disappear after about 5 seconds.

This is easy to reproduce. I can't find any discussion of this exact issue.

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Answers

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster Posts: 659 Community Admin

    Hey @Christopher Jefferson,

    Sorry to hear this! Could you please clear the cache and cookies in your browser, try another browser or open your account in incognito/private mode to see if the behavior changes? 
     
    If this doesn´t help, please provide me with the following details to investigate the issue further:

    • Is this behavior occurring only in the Windows web app?
    • How long have you been experiencing this behavior? Has anything in particular happened during that time?
    • What operating systems and browser versions do you use?

    Via DM, could you please send me the name of the affected project and a link to the affected task.In addition, could you grant us support access to your account? To do this: head over to your policies section in your accounts area (follow this link) to access this section directly and grant our team Support Access.

    Thanks!

    Best,

    Miša

  • Christopher Jefferson
    Christopher Jefferson Member Posts: 4 New Here

    Note that none of this involves a web browser. I'm using the Windows Desktop App.

    I have always suffered from disappearing tasks, I think I've just figured out what's causing it.

    I have allowed access, it is in the "work" projec,t but the effected tasks aren't visible (I can create lots of tasks while the internet is connected, they all disappear. I made a bunch called a,b,c,d,etc.)

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster Posts: 659 Community Admin

    Hi @Christopher Jefferson,

    Thanks for getting back to me + giving support access.

    I've passed your request to support - Somebody will be in touch with you shortly via email.

    Best,

    Miša

  • Christopher Jefferson
    Christopher Jefferson Member Posts: 4 New Here

    Just a final update for any other readers, I've been told it is intended behaviour that changes to tasks are silently discarded if you lose internet for a few seconds, and the solution is "have a stable internet connection".

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