[RECOVERING INCIDENT] Issue with multiple payments

Good morning,
Is there a live chat or contact number for the billing team, as they have deducted this months subscription, 5 times from my account today!!
Thanks
Best Answer
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Hi @Lgrahamd, apologies for the inconvenience here. I've just forwarded your request to our support team, who will process refunds for these extra payments ASAP.
For full context:
Our team is aware of an incident yesterday that briefly caused some users to be charged multiple times for a renewal. Our team has already identified the affected users, and refunds for the unintended charges are already being processed — they should appear on your payment method ASAP.Happy to answer any questions you might have in the meantime,
Best,
Andrew
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Answers
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Hi I have the same problem. They charged me 5 times for annual renewal this night.
I kindly ask for support.
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Hi @AndreaUrsiniCasalena - I've just referred your request to support as well. Somebody will be in touch via email shortly.
Best,
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