[RECOVERING INCIDENT] Issue with multiple payments

Lgrahamd

Good morning,

Is there a live chat or contact number for the billing team, as they have deducted this months subscription, 5 times from my account today!!

Thanks

Andrew Lapidus

Hi @Lgrahamd, apologies for the inconvenience here. I've just forwarded your request to our support team, who will process refunds for these extra payments ASAP.

For full context:
Our team is aware of an incident yesterday that briefly caused some users to be charged multiple times for a renewal. Our team has already identified the affected users, and refunds for the unintended charges are already being processed — they should appear on your payment method ASAP.

Happy to answer any questions you might have in the meantime,

Best,

Andrew

AndreaUrsiniCasalena

Hi I have the same problem. They charged me 5 times for annual renewal this night.

I kindly ask for support.

Miša Hennin

Hi @AndreaUrsiniCasalena - I've just referred your request to support as well. Somebody will be in touch via email shortly.

Best,