[RECOVERING INCIDENT] Issue with multiple payments

Lgrahamd EN Basic Posts: 1 New Here
edited May 2023 in Ask the Community

Good morning,

Is there a live chat or contact number for the billing team, as they have deducted this months subscription, 5 times from my account today!!



Best Answer

  • Andrew Lapidus
    Andrew Lapidus Admin, MeisterLobster, EN Business Posts: 1,012 Community Admin
    Answer ✓

    Hi @Lgrahamd, apologies for the inconvenience here. I've just forwarded your request to our support team, who will process refunds for these extra payments ASAP.

    For full context:
    Our team is aware of an incident yesterday that briefly caused some users to be charged multiple times for a renewal. Our team has already identified the affected users, and refunds for the unintended charges are already being processed — they should appear on your payment method ASAP.

    Happy to answer any questions you might have in the meantime,




  • AndreaUrsiniCasalena
    AndreaUrsiniCasalena EN Basic Posts: 1 New Here

    Hi I have the same problem. They charged me 5 times for annual renewal this night.

    I kindly ask for support.

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,506 Community Admin
    edited May 2023

    Hi @AndreaUrsiniCasalena - I've just referred your request to support as well. Somebody will be in touch via email shortly.