Why can't I add a fourth team member?

Juan
Juan EN Basic Posts: 1 New Here
edited June 2023 in Ask the Community

I cannot seem to add my fourth team member (User) I have updated my plan to include four seats but when I get to the Invite section the "Invite" button is dark and I cannot press it.

Best Answer

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business Posts: 1,688 Community Admin
    Answer ✓

    Hi @Juan,

    I'm sorry about this! I checked your account and you have one available seat so you should definitely be able to add the team member…strange.

    Could you please clear cookies and cache and try again? And then also try in Incognito mode.

    If the problem persists, please let me know.

    Best,

    Miša

Answers

  • Joerg Koper
    Joerg Koper MT Tester, DE Business Posts: 1,491 Community Leader
    edited June 2023

    Hi @Juan and welcome to the community 👋🙂

    I think this is a question for the Meister Team, and I'll try to get them aboard. In the meantime, you'll may have a look at this help article about adding team members.

    Best, Jörg

    Als Entwickler der Koper-Methodik und Experte für Prozessmanagement führe ich in meiner Agentur u. a. Retreats für Freiberufler, Solopreneure und inhabergeführte Unternehmen durch. Hier tausche ich mich zwischendurch gerne mit euch über die Tools MeisterTask und MeisterNote aus. Weitere Informationen über mich findet Ihr auf agenturkoper.de und LinkedIn.

  • CESkolos
    CESkolos EN Pro Posts: 1 New Here

    I am having a similar problem. i have four seats and can invite the fourth user to the team but they don't receive the invitation. They are a basic user and already have access to the projects they just don't show as a team member so are unable to use the Pro functions.