Why am I redirected to the Accounts page when logging in?

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Christiane
Christiane EN Basic Posts: 2 New Here
edited June 2023 in Ask the Community

Hi,

whenever I try to login to MeisterTask, I very quickly see my Agenda and then I'm forwarded to the "My Account"Page.

I've already tried to delete cookies & history (twice) and used different web browsers, but nothing helps.

Are there any other solutions?

thx for your help!

Best Answer

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,454 Community Admin
    Answer ✓
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    Hi @Christiane,

    This happens either when a user has too few licenses or needs to renew their license.

    Find out more here.

    Best,

Answers

  • Christiane
    Christiane EN Basic Posts: 2 New Here
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    Hi Misa,

    you're totally right - my Pro license was no longer valid. The support team now have me set back to the Basic version - I'm somewhat confused why that doesn't happen automatically, but anyway, it works now.

    best

    Chris