How to move iOS pro subscription to WEB?

JeanEhlinger
JeanEhlinger EN Basic Posts: 7 New Here
edited June 2023 in Ask the Community

Hi,

I am using Meister task pro subscribed thru IOS and wanted to upgrade to Business but thru WEB…

Can I move but keep all projects I have already created ?

Thks

Best Answers

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, Ambassador Posts: 1,246 Community Admin
    Answer ✓

    Hi @JeanEhlinger,

    You can absolutely upgrade to Business on the web app. However, first, you must cancel your subscription through iOS:

    1. Open the Settings app.
    2. Tap your name.
    3. Tap Subscriptions.
    4. Tap the subscription.
    5. Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button.

    Your projects will not be lost. Once you've got your Business account via the web, you will see all of your projects there too.

    Hope this helps + enjoy Business ?!

    Miša

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, Ambassador Posts: 1,246 Community Admin
    Answer ✓

    Hi @JeanEhlinger,

    I'm sorry I didn't explain properly! Your subscription was set to run out on July 15th so you're still on Pro until July 15th when you'll be downgraded to Basic.

    If you're happy for me to do so, I can downgrade you to Basic today in the backend, which will allow you to buy a new Business license.

    Does that make sense?

    Let me know if you'd like me to go ahead.

    Best,

Answers

  • JeanEhlinger
    JeanEhlinger EN Basic Posts: 7 New Here

    Hi

    I did cancel my existing subscription on Appstore but from the web page and using my existing account I have no way to upgrade to Business, Always for a message telling that I cannot upgrade from WEB but need to come back to IOS….

    If I create a new account I guess that I will not keep my existing projects….?

    Thks

  • JeanEhlinger
    JeanEhlinger EN Basic Posts: 7 New Here

    Yes it will help me if you could do it ;)

    Thks and brgds

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, Ambassador Posts: 1,246 Community Admin

    Hi @JeanEhlinger,

    You are now on MeisterTask Basic and can upgrade to Business.

    Best,

  • JeanEhlinger
    JeanEhlinger EN Basic Posts: 7 New Here

    Thanks I could try to upgrade to Business, but I tried to pay with my Visa card, the payment was approved by Visa system after entering an OTP, but then the web page came back to Meister task a message rejected my Payment due to a wrong CVV !!!

    This is totally wrong, if the Visa system accepts my payment I guess that even my CVV is correct.

    Can you escalate my request to your financial dept to check this issue or give me another way to pay from my company account.

    Thks

  • JeanEhlinger
    JeanEhlinger EN Basic Posts: 7 New Here

    Moreover I saw that after approving my payment your system wanted to open this page

    blob:https://community.meister.co/18fea4a5-39b0-45f6-8cd9-b1554e3550d3 There was an error displaying this embed.

    and not Meistertask…..

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, Ambassador Posts: 1,246 Community Admin

    Hi @JeanEhlinger,

    I have forwarded your request to support. Somebody will be in touch with you via email shortly.

    Best,

    Miša