"Your current browser doesn't have an active PDF viewer" error

System -.'_
System -.'_ Admin Posts: 6 Community Admin
in Ask the Community
This discussion was created from comments split from: [RESOLVED] Attachments cannot be accessed.

Best Answer

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business Posts: 976 Community Admin
    Answer ✓

    Hi @Tonya Hill,

    I'm sorry to hear about this! I've forwarded your request to support. Somebody should be in touch with you shortly via email.

    Best,

    Miša

Answers

  • Tonya Hill
    Tonya Hill EN Pro Posts: 2 New Here

    Is anyone still experiencing this issue? I have tried opening a PDF and get the same message stating the browser does not have an active PDF viewer. I have tried the website and the app in Teams and get the same response on both of them.

    image.png

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business Posts: 976 Community Admin

    Hi @Tonya Hill,

    Sorry about this! Which browser are you getting this error in?

    Are you able to view the PDF in a different browser?

    Best,

  • Tonya Hill
    Tonya Hill EN Pro Posts: 2 New Here

    I get the error in Chrome, Firefox, Edge, and in Teams. I can view the file from my computer but if a team member is trying to view it from their computer, they have to download it.

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