❓Team Members Not Able to Join Team
I'm trying to add new team members and experiencing two different issues which I've also sent to support but thought I would see if anyone here has ideas as well.
The first is a person who already has a basic account using their email address. When they click on the join team link it says "you can't join a team with a different email address" but it's not different, it's the same.
The second is a new addition. He clicked on the "Join Team" link in the email and received a message saying they would send him an email to "activate his account". But the email that was sent was a repeat of the "invitation to join" email. On my side it suggests he's now a member of my team but he can't login. When he tries to login it says he needs to activate his account which then starts the entire loop over again.
Please let me know if anyone has run into this in the past and knows a solution.