🪲 [Possible Bug] Slack Integration Connection Not Showing Up

Channing Kelly

Running MeisterTask Version 3.0.6 (3.0.6) on Mac OS Ventura Version 13.1 (22C65).

I have MeisterTask configured to post updates to Slack and I'm having a problem where it's posting twice. This happens because I will set up the integration and then my colleague will also set up the integration because she thinks it hasn't been set up because it doesn't "show up" in the project settings > integrations section. Here are screen shots.

This shows the double posting in Slack:

Screenshot 2023-08-14 at 5.59.09 AM.png

This is what the integrations screen is showing in MeisterTask:

Screenshot 2023-08-14 at 5.59.29 AM.png

I have verified there is not an automation set on the individual section, and it's double posting changes from all sections.

Screenshot 2023-08-14 at 6.02.21 AM.png

The integration does show up on the Slack side, but only once:

Screenshot 2023-08-14 at 6.03.21 AM.png

If I remove the integration from the Slack side to try and reset it, when I make another change in MeisterTask it just links itself back up again, twice.

Screenshot 2023-08-14 at 6.10.44 AM.png

I have also checked to see if the integration is visible in the non-browser wrapper version — just straight in a browser — and it is not there either. I don't see any way to view the integrations on the mobile app.

Thanks in advance for any suggestions.

Channing Kelly

@Andrew Lapidus is it possible for you to submit this to tech support or should I submit my own ticket?

Andrew Lapidus

Hi Channing — sorry for the delayed response, we had a holiday the last two days in Austria. I've forwarded this for priority Support — you should hear from our Team ASAP, and in the meantime, I'll update this thread with their findings.

Best,

Andrew

Channing Kelly

@Andrew Lapidus checking in on this. Is there any way for you to "undo" the Slack duplication on the backend? I feel like I used to be able to do this by removing the integration from Slack but now I can't and the double notification are getting ridiculous!

Andrew Lapidus

Hi @Channing Kelly — sorry to follow up late again, I saw that our Support team was handling your ticket but it appears that perhaps their e-mails didn't go through! Forwarding their message here:

Just to make sure we understand correctly: You set up the Slack automation for a project and your colleague set up the automations for the same project because she couldn't see that the automation was already there? And Since then, you are receiving the updates twice?
 

• Are you or your colleague the administrator of the project(s)? Please send me the email address associated with her account, so I can check it for you. 
• Please send me the name of the project(s).
• In order to look into this deeper for you, please grant us support access to your account. You can find a direct link to the section "Policies" here.

__

Let me know the answers to these questions and I'll immediately expedite your ticket. Apologies for the frustration here!

Best,

Andrew

Channing Kelly

A follow up note, it seems like this bug has been solved!