Guest User needs password reset

Chris Cunliffe

Hi @Andrew Lapidus ,

I wonder if you can assist please. I have a guest user who has lost their password, they have requested a reset but the response(s) came through at 3am, with a short validity, meaning by the time they woke up the reset had expired.
Is there another way to reset the password or a speedier request process?

Thanks, Chris

Miša Hennin

Hi @Chris Cunliffe,

You can find the link to reset your password here:

https://support.meistertask.com/hc/en-us/articles/4465939837842-How-Do-I-Reset-My-Password-

Let me know if the user continues to have problems.

Best,

Miša

Chris Cunliffe

Hi Misa,

The user didn't receive a reset email yesterday.

Thanks

Chris

Miša Hennin

Hi Chris,

Have they checked their spam folder?

Could I please speak with the user directly?

Best,