Guest User needs password reset

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Chris Cunliffe
Chris Cunliffe MT Tester, EN Business Posts: 65 Star Contributor
edited March 26 in Ask the Community

Hi @Andrew Lapidus ,

I wonder if you can assist please. I have a guest user who has lost their password, they have requested a reset but the response(s) came through at 3am, with a short validity, meaning by the time they woke up the reset had expired.
Is there another way to reset the password or a speedier request process?

Thanks, Chris

Answers

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,359 Community Admin
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    Hi @Chris Cunliffe,

    You can find the link to reset your password here:

    https://support.meistertask.com/hc/en-us/articles/4465939837842-How-Do-I-Reset-My-Password-

    Let me know if the user continues to have problems.

    Best,

    Miša

  • Chris Cunliffe
    Chris Cunliffe MT Tester, EN Business Posts: 65 Star Contributor
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    Hi Misa,

    The user didn't receive a reset email yesterday.

    Thanks

    Chris

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,359 Community Admin
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    Hi Chris,

    Have they checked their spam folder?

    Could I please speak with the user directly?

    Best,