[CURRENT BUG] Is anyone else having major ipad syncing issues at the moment?

Peter Davison

Is anyone else having major syncing issues at the moment? Iphone version works fine with all tags displayed but the three ipads we use aren't showing all of the tags that have been created…pretty odd.

All of them are showing up on the web version. Some bug with the ipad version at the moment? Have tried uninstalling and reinstalling and logging in and out

Peter Davison

Hey, unfortunately not. The developers are apparently aware of it. Not all tasks are searchable via tags. If you uninstall and reinstall on ipad only the first 100 tags created will sync, the rest will not show up at all.

So we have different ipads with varying levels of syncronisation. The web app is the only one that's fully accurate and the ipad where the tags are initially created.

Miša Hennin

Hi @Peter1898,

This shouldn't be the case! Could you share the following info so I can pass it on to devs for investigation:

• Device model
• Is it just tags you're seeing sync issues with?
• Please enable support access.

Best,

Miša

Peter Davison

Hey Miša,

Both are Ipad Mini 5th Generation running iOs 16.6

Only seeing syncing issue with tags on those ipads.

Support access is enabled

Miša Hennin

Hi @Peter1898,

Thanks so much for sharing this info. I've created a task for our devs to investigate this.

I'll share any updates here.

Best,

Miša

Miša Hennin

Hey @Peter1898,

Please could you send mobile logs by tapping on your account avatar for 15 seconds (hold button). The log will be sent automatically.

Thanks!

Rooster McNugget

Hi @Miša Hennin

Unfortunately I have this issue too again since 3 days.

At the moment the best solution is to log out and log in again…

I have an iPad Pro 11th Gen., iOS 16.6

Miša Hennin

Hi @Rooster McNugget,

I'll add this info to the task with the devs. Please could you also send mobile logs?

Best,

Rooster McNugget

https://community.meister.co/discussion/comment/6881#Comment_6881

I already did… 😉

Peter Davison

Sent!

Miša Hennin

Hi @Peter1898,

Could you please confirm you're using the 6.0.1 version of the MeisterTask app? If not, please update it. This could solve the issue.

Best,

Peter Davison

Miša Hennin

Hi @Peter1898,

I don't know if this is a problem with the community, but I can't see your answer! The comment is just blank.

Best,

Miša Hennin

Hi @Peter1898,

Has the issue been resolved?

Best,

Miša

Miša Hennin

Hi @Peter Davison,

For sync issues, we need to know exactly what data wasn't synced.

Please re-log in to the app so that you start with a clean slate. Then make the changes you'd like to make and when it doesn't work, let us know exactly what wasn't synced.

I've passed your request to support so please give the support agent this info.

Best,

Miša