[CURRENT BUG] Is anyone else having major ipad syncing issues at the moment?

Peter1898
Peter1898 EN Pro Posts: 4 New Here
edited September 14 in Ask the Community

Is anyone else having major syncing issues at the moment? Iphone version works fine with all tags displayed but the three ipads we use aren't showing all of the tags that have been created…pretty odd.

All of them are showing up on the web version. Some bug with the ipad version at the moment? Have tried uninstalling and reinstalling and logging in and out

Answers

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business Posts: 975 Community Admin

    Hi @Peter1898,

    This shouldn't be the case! Could you share the following info so I can pass it on to devs for investigation:

    Best,

    Miša

  • Peter1898
    Peter1898 EN Pro Posts: 4 New Here

    Hey Miša,

    Both are Ipad Mini 5th Generation running iOs 16.6

    Only seeing syncing issue with tags on those ipads.

    Support access is enabled

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business Posts: 975 Community Admin

    Hi @Peter1898,

    Thanks so much for sharing this info. I've created a task for our devs to investigate this.

    I'll share any updates here.

    Best,

    Miša

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business Posts: 975 Community Admin

    Hey @Peter1898,

    Please could you send mobile logs by tapping on your account avatar for 15 seconds (hold button). The log will be sent automatically.

    Thanks!

  • Rooster McNugget
    Rooster McNugget MT Tester, DE Business Posts: 444 Community Leader

    Hi @Miša Hennin

    Unfortunately I have this issue too again since 3 days.

    At the moment the best solution is to log out and log in again…

    I have an iPad Pro 11th Gen., iOS 16.6

    The impossible does not exist! The solution has just not been found yet!

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business Posts: 975 Community Admin

    Hi @Rooster McNugget,

    I'll add this info to the task with the devs. Please could you also send mobile logs?

    Best,

  • Rooster McNugget
    Rooster McNugget MT Tester, DE Business Posts: 444 Community Leader
    https://community.meister.co/discussion/comment/6881#Comment_6881

    I already did… 😉

    The impossible does not exist! The solution has just not been found yet!

  • Peter1898
    Peter1898 EN Pro Posts: 4 New Here

    Sent!

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business Posts: 975 Community Admin

    Hi @Peter1898,

    Could you please confirm you're using the 6.0.1 version of the MeisterTask app? If not, please update it. This could solve the issue.

    Best,

  • Peter1898
    Peter1898 EN Pro Posts: 4 New Here

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business Posts: 975 Community Admin

    Hi @Peter1898,

    I don't know if this is a problem with the community, but I can't see your answer! The comment is just blank.

    Best,

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