[CURRENT BUG] Is anyone else having major ipad syncing issues at the moment?

Peter Davison
Peter Davison EN Pro Posts: 11 Beginner
edited October 2023 in Ask the Community

Is anyone else having major syncing issues at the moment? Iphone version works fine with all tags displayed but the three ipads we use aren't showing all of the tags that have been created…pretty odd.

All of them are showing up on the web version. Some bug with the ipad version at the moment? Have tried uninstalling and reinstalling and logging in and out

Best Answer

  • Peter Davison
    Peter Davison EN Pro Posts: 11 Beginner
    Answer ✓

    Hey, unfortunately not. The developers are apparently aware of it. Not all tasks are searchable via tags. If you uninstall and reinstall on ipad only the first 100 tags created will sync, the rest will not show up at all.

    So we have different ipads with varying levels of syncronisation. The web app is the only one that's fully accurate and the ipad where the tags are initially created.

Answers

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, Ambassador Posts: 1,246 Community Admin

    Hi @Peter1898,

    This shouldn't be the case! Could you share the following info so I can pass it on to devs for investigation:

    Best,

    Miša

  • Peter Davison
    Peter Davison EN Pro Posts: 11 Beginner

    Hey Miša,

    Both are Ipad Mini 5th Generation running iOs 16.6

    Only seeing syncing issue with tags on those ipads.

    Support access is enabled

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, Ambassador Posts: 1,246 Community Admin

    Hi @Peter1898,

    Thanks so much for sharing this info. I've created a task for our devs to investigate this.

    I'll share any updates here.

    Best,

    Miša

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, Ambassador Posts: 1,246 Community Admin

    Hey @Peter1898,

    Please could you send mobile logs by tapping on your account avatar for 15 seconds (hold button). The log will be sent automatically.

    Thanks!

  • Rooster McNugget
    Rooster McNugget MT Tester, DE Business Posts: 570 Community Leader

    Hi @Miša Hennin

    Unfortunately I have this issue too again since 3 days.

    At the moment the best solution is to log out and log in again…

    I have an iPad Pro 11th Gen., iOS 16.6

    The impossible does not exist! The solution has just not been found yet!

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, Ambassador Posts: 1,246 Community Admin

    Hi @Rooster McNugget,

    I'll add this info to the task with the devs. Please could you also send mobile logs?

    Best,

  • Rooster McNugget
    Rooster McNugget MT Tester, DE Business Posts: 570 Community Leader

    The impossible does not exist! The solution has just not been found yet!

  • Peter Davison
    Peter Davison EN Pro Posts: 11 Beginner

    Sent!

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, Ambassador Posts: 1,246 Community Admin

    Hi @Peter1898,

    Could you please confirm you're using the 6.0.1 version of the MeisterTask app? If not, please update it. This could solve the issue.

    Best,

  • Peter Davison
    Peter Davison EN Pro Posts: 11 Beginner

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, Ambassador Posts: 1,246 Community Admin

    Hi @Peter1898,

    I don't know if this is a problem with the community, but I can't see your answer! The comment is just blank.

    Best,

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, Ambassador Posts: 1,246 Community Admin

    Hi @Peter1898,

    Has the issue been resolved?

    Best,

    Miša

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, Ambassador Posts: 1,246 Community Admin

    Hi @Peter Davison,

    For sync issues, we need to know exactly what data wasn't synced.

    Please re-log in to the app so that you start with a clean slate. Then make the changes you'd like to make and when it doesn't work, let us know exactly what wasn't synced.

    I've passed your request to support so please give the support agent this info.

    Best,

    Miša