Adding / Removing Users

Nic McNamara

I have a member of my team who tried signing up with 2 different email addresses and now our team is showing a duplicate with his name that I would like to remove.

When I look at My Team only one of the users show up and there are

Screen Shot 2023-09-12 at 3.26.40 PM.png

some other's who are missing.

How do I remove the duplicate and and the other users to My Team?

Cornelia Patscheider

HI @Nic McNamara 👋,

that sounds like a problem, we can tackle together. Do you want to remove the member from your team OR from your project board? Either way, here are the steps to add/remove them:

Step 1: Let's check if he/she is really in your team.
First of all: Did your member really join your team with two different email addresses? You can check if they are a team member under >Accounts >My Team >Members & Group. Here you can see, if the person joined indeed with both email addresses. And you can remove any members.
—> Remove team members: Here you can remove any team members.
—> Adding team members: If he/she is not visible, then please invite them again. (You can click on the Invite-Button for example.)

Step 2: Let's invite them/or remove them from the project board.
Please go to your project board and open the Project Settings. Navigate to "Members". Here you can add or remove any project members (and invite the missing person via his/her email address). If you hover of the person's name, then there is a little x-Button appearing next to the role. Clicking on the x-Button is going to remove the user.

Let me know if this works for you or if there are any questions 👋

Joerg Koper

Hi @Nic McNamara and welcome to the community 👋🙂

Have you already had a look at the help file about managing team members? If you can't solve the problem yourself, I can try to get the Meister team aboard. They have the option to assist you with further steps, that need support access.

So, if you need further assistance, feel free to get back here.

Best, Jörg