[POTENTIAL BUG] Missing Outlook Emails

Maddie Finklea
Maddie Finklea EN Pro Posts: 1 Beginner
edited September 2023 in Ask the Community

Hello! My team uses Meistertask by intergrating an Outlook group email, with all emails populating on Meistertask as tasks. For the past few weeks we have been having issues with emails from a specific person not showing up. We’ve been waiting for it to fix itself but are running out of patience. Does anyone have a solution or something we can try? Thanks!

Best Answer

  • Cornelia Patscheider
    Cornelia Patscheider Admin, Moderator, MeisterLobster, EN Business Posts: 480 Community Admin
    edited September 2023 Answer ✓

    Hi @Maddie Finklea , I sorry to hear you are having problems with the integration. Like Jörg mentioned, this could have many possible root causes.

    I will forward your request to our support, so you can get some expert advice on this. Somebody will be in touch with you via email shortly.

Answers

  • Joerg Koper
    Joerg Koper DACH Partner, MT Tester, DE Business Posts: 1,334 Community Leader

    Hi @Maddie Finklea and welcome to the community ??

    I'm going to inform the Meister Team. I'm sure, they'll get in touch as soon as possible and will assist you. The problem you described here, can have many different triggers, that possibly could also be found on the side of the specific mail Address ?

    I'm crossing my fingers for a quick solution.

    Best, Jörg

    Als Experten-Partner von Meister führe ich in meiner Agentur u. a. Workshops für die Integration der Meister Software durch. Hier in der Community freue ich mich auf den Austausch mit Euch und helfe bei Fragen zu MeisterTask, MeisterNote und MindMeister gerne weiter.

    Weitere Informationen findest Du auf agenturkoper.de und LinkedIn.