[RESOLVED] Why can I suddenly only view and not edit my notes?

Joie DiGiovanni

I can view only — I cannot edit my notes out of nowhere. Please advise.

Andrew Lapidus

Hi all — just wanted to let you know that our most recent deploy has fixed this issue — can someone confirm?

Best,

Andrew

Joerg Koper

Hi @JDIGIO0213,

is your question related to a mobile device? Editing in MeisterNote is only possible via PC at the moment. The mobile App is already in development.

Best, Jörg

Joie DiGiovanni

i was able to create notes though and now I can’t?

WAI

Same for me, i was able to edit notes on an iPad until this week.

Joie DiGiovanni

will that get fixed?

Joerg Koper

https://community.meister.co/discussion/comment/7553#Comment_7553

Hi Joie and WAI,

sorry for the late response. @Andrew Lapidus is getting the Dev-Team aboard, and I'm pretty sure, that there will be a fix as soon as possible.

Best, Jörg

Christian Müller

https://community.meister.co/discussion/comment/7552#Comment_7552

Same here. @Andrew Lapidus as much as I love MeisterNote, the uncertainty if I can use on my iPad or not is becoming a problem really fast. Since it worked last week I was on the road with my iPad Pro only. If I had done that this week I would not have been able to work in MeisterNote, which is our central wiki and note taking tool in our team, at all.

I understand that it is not officially supported on iPad but to blunt: That HAS to change fast. At the moment we are no longer recommending MeisterNote to our clients because most of them are working mobile on iPads oder Android Tablets, which renders MeisterNote unusable.

Sorry for the mini rant but I thought this topic had been fixed for good.

Christian Müller

https://community.meister.co/discussion/comment/7462#Comment_7462

That's not entirely accurate. Editing on iPad was possible for a long time but never was "officially supported".

Rooster McNugget

I also have this problem since a few days. I think since the iOS 17 update. The change between desktop and mobile view also doesn't matter.

For me it looks like, that Apple changed something in iOS 17…

Andrew Lapidus

Hi all — according to our developers, there was indeed an unexpected update to iOS which prevented this workaround from functioning. Sorry for the frustration here!

Our team has developed a fix which is currently in QA review — I'll update this thread as soon as it's deployed!

Best,

Andrew

Christian Müller

https://community.meister.co/discussion/comment/7586#Comment_7586

Thank you for the quick reaction @Andrew Lapidus and team.
One question though: Why is mobile editing not supported in MeisterNote? I get that there is a mobile app in development - and I am really excited about it - but I can use MeisterTask without ny problem in my mobile browser.

Wouldn't mobile editing support be a essential function even with an app?

Joie DiGiovanni

please let me know when it’s working again

Joerg Koper

https://community.meister.co/discussion/comment/7583#Comment_7583

Hi Christian,

I have to admit that I'm not sure if working in MeisterNote via mobile browser was an officially intended "function". I think it was more of a happy coincidence to be able on some devices 😉

We are also desperately waiting for the App or a little fix 🤞

Best, Jörg

Joerg Koper

https://community.meister.co/discussion/comment/7674#Comment_7674

It works like a charm. Even on my older iPad 💪😎

I think, especially @Christian Müller will be happy about it.

Thanks, Andrew and Team 👍️

Best, Jörg

WAI

Thank you so much, everything ist fine now!

Rooster McNugget

Works! Thank you Andrew!

Christian Müller

While I am happy that it works: Any chance mobile support will be official @Andrew Lapidus ? Without official support I fear we might run into this situation again in the future and it is really not reliable enough to recommend it to clients.