Why is live visible task syncing not working?

Mark Armstrong
Mark Armstrong EN Business Posts: 9 Active Contributor
edited October 2023 in Ask the Community

Hi All,

My team and I have used MeisterTask for many years (since 2017) and one of the main attractions was the live visible syncing of tasking being added and moved etc. As of late this doesn't seem to be happening unless we do a complete refresh of the project page.

Is there anything that could be stopping this syncing happening? We have a very strict firewall, are there any additional URLs other than "https://www.meistertask.com/app/" that are used for syncing that could be whitelisted to possibly help the situation?

Thanks,

Mark

Best Answer

  • Andrew Lapidus
    Andrew Lapidus Admin, MeisterLobster, EN Business Posts: 1,007 Community Admin
    edited October 2023 Answer ✓

    Hi Mark, and thanks for the heads up, Jörg!

    UPDATE: This issue was solved by whitelisting wss://www.meistertask.com/websocket in the user's firewall.

    **

    Thanks for the extra information about your system — since this may be related to your firewall, I've gone ahead and forwarded this to our engineering team for investigation. They'll reach out personally with an update, but pleae don't hesitate to reach out to me here as well if any additional questions come up!

    Best,

    Andrew

Answers

  • Joerg Koper
    Joerg Koper DACH Partner, MT Tester, DE Business, EN Advocate Posts: 1,377 Community Leader

    Hi Mark,

    I'll inform the team about your report. Can you please provide us with some information about:

    • your operating system(s)
    • browser or app used?
    • if browser, which one

    I am pretty sure, the team will get back as soon as possible.

    Best, Jörg

    Als Experten-Partner von Meister führe ich in meiner Agentur u. a. Workshops für die Integration der Meister Software durch. Hier in der Community freue ich mich auf den Austausch mit Euch und helfe bei Fragen zu MeisterTask, MeisterNote und MindMeister gerne weiter.

    Weitere Informationen findest Du auf agenturkoper.de und LinkedIn.

  • Mark Armstrong
    Mark Armstrong EN Business Posts: 9 Active Contributor

    Hi Jörg,

    Thanks for the response our details are as follows:

    • Windows 10 OS on all machines
    • Browser and the windows installer (not the Microsoft store app as this is blocked)
    • Google Chrome

    Mark