Why can't I receive a project invite?

Alison Lewis
Alison Lewis EN Basic Posts: 8 Beginner
edited November 2023 in Ask the Community

I am a Basic User and another Basic User has added me to their Team. I received the invite to the Team and accepted it. I am now in their Team. Next, the other Basic User has tried to invite me to a specific project, but I am not receiving the project invite and can't access it. I used to be part of the project but temporarily removed myself. I am only in one other project so haven't reached my max of 3. We have tried with a different Basic User account and the same thing happened. The Team invite worked fine but not the project invite.


  • Alison Lewis
    Alison Lewis EN Basic Posts: 8 Beginner

    Please can someone help me with this as it is now urgent. I've lost access to an important project! The project invites don't work.

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, Ambassador Posts: 1,245 Community Admin

    Hi Alison,

    I've just referred your request to support. Somebody will be in touch with you shortly via email!