Error on Export Project to CSV

Asia Farm
Asia Farm EN Business Posts: 6 Beginner
in Ask the Community

Hi all, I got error notification when export project to CSV.

Is there any solution? Thanks anyway

Screen Shot 2023-11-25 at 3.37.26 PM.png

Best Answers

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business Posts: 1,688 Community Admin
    Answer ✓

    Hey @AsiaFarm,

    I just forwarded your request to our support team. Somebody will be in touch with you shortly via email.

    Best,

    Miša

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business Posts: 1,688 Community Admin
    Answer ✓

    Hi,

    Just to update anyone else reading this thread - This happened because the project was too big to export. The solution is to split (break up) the project and export 1-2k tasks at once.

    Best,

Answers

  • Joerg Koper
    Joerg Koper MT Tester, DE Business Posts: 1,491 Community Leader

    Hi @AsiaFarm 👋🙂

    Are you still facing this problem? I have tried to reproduce it and I had no problems, exporting a project to csv 🤔

    If you're still having the problem, I'll try to get the Meister-Team aboard.

    Best, Jörg

    Als Entwickler der Koper-Methodik und Experte für Prozessmanagement führe ich in meiner Agentur u. a. Retreats für Freiberufler, Solopreneure und inhabergeführte Unternehmen durch. Hier tausche ich mich zwischendurch gerne mit euch über die Tools MeisterTask und MeisterNote aus. Weitere Informationen über mich findet Ihr auf agenturkoper.de und LinkedIn.

  • Asia Farm
    Asia Farm EN Business Posts: 6 Beginner

    Hi Joerg, thanks for your kindly responses. Actually the error is frequently happened, on different project, on different time. Is there any help i could get to address this problem. Thanks anyway.

    Best, AsiaFarm

  • HeilemannFlorian Heilemann
    HeilemannFlorian Heilemann DE Business Posts: 4 Beginner
    edited January 2024

    We have exactly the same problem.
    Currently, a project can no longer be downloaded (permanently) as a csv file.

    image.png

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business Posts: 1,688 Community Admin

    Hi @HeilemannFlorian Heilemann,

    That sounds frustrating!

    There isn't any known issue. I tried to export 2 quite big projects, even with archived tasks, but it works like a charm.

    Could you please tell me:

    • how many projects are affected
    • how many accounts are affected (whole team?)
    • when did it stop working?

    If only one project is affected, please can you tell me the name of this project? Could you also enable support access to your account?

    Best,

    Miša

  • HeilemannFlorian Heilemann
    HeilemannFlorian Heilemann DE Business Posts: 4 Beginner

    :) Hi.

    • how many projects are affected - JUST ONE
    • how many accounts are affected (whole team?) - THE WHOLE TEAM
    • when did it stop working? - TWO WEEKS AGO

      Access should take place promptly. I have just written to my administrator

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business Posts: 1,688 Community Admin

    Hi!

    Thanks for the info.

    Please let me know when access has been granted and the name of the affected project. If you'd rather keep this private, you can DM me the name here.

    Best,

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