Error on Export Project to CSV

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Asia Farm
Asia Farm EN Business Posts: 6 Beginner

Hi all, I got error notification when export project to CSV.

Is there any solution? Thanks anyway

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  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,506 Community Admin
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    Hey @AsiaFarm,

    I just forwarded your request to our support team. Somebody will be in touch with you shortly via email.

    Best,

    Miša

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,506 Community Admin
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    Hi,

    Just to update anyone else reading this thread - This happened because the project was too big to export. The solution is to split (break up) the project and export 1-2k tasks at once.

    Best,

Answers

  • Joerg Koper
    Joerg Koper DACH Partner, MT Tester, DE Business, EN Advocate Posts: 1,438 Community Leader
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    Hi @AsiaFarm 👋🙂

    Are you still facing this problem? I have tried to reproduce it and I had no problems, exporting a project to csv 🤔

    If you're still having the problem, I'll try to get the Meister-Team aboard.

    Best, Jörg

    Als Experten-Partner von Meister führe ich in meiner Agentur u. a. Workshops für die Integration der Meister Software durch. Hier in der Community freue ich mich auf den Austausch mit Euch und helfe bei Fragen zu MeisterTask, MeisterNote und MindMeister gerne weiter.

    Weitere Informationen findest Du auf agenturkoper.de und LinkedIn.

  • Asia Farm
    Asia Farm EN Business Posts: 6 Beginner
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    Hi Joerg, thanks for your kindly responses. Actually the error is frequently happened, on different project, on different time. Is there any help i could get to address this problem. Thanks anyway.

    Best, AsiaFarm

  • HeilemannFlorian Heilemann
    HeilemannFlorian Heilemann DE Business Posts: 4 Beginner
    edited January 2
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    We have exactly the same problem.
    Currently, a project can no longer be downloaded (permanently) as a csv file.

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,506 Community Admin
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    Hi @HeilemannFlorian Heilemann,

    That sounds frustrating!

    There isn't any known issue. I tried to export 2 quite big projects, even with archived tasks, but it works like a charm.

    Could you please tell me:

    • how many projects are affected
    • how many accounts are affected (whole team?)
    • when did it stop working?

    If only one project is affected, please can you tell me the name of this project? Could you also enable support access to your account?

    Best,

    Miša

  • HeilemannFlorian Heilemann
    HeilemannFlorian Heilemann DE Business Posts: 4 Beginner
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    :) Hi.

    • how many projects are affected - JUST ONE
    • how many accounts are affected (whole team?) - THE WHOLE TEAM
    • when did it stop working? - TWO WEEKS AGO

      Access should take place promptly. I have just written to my administrator

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,506 Community Admin
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    Hi!

    Thanks for the info.

    Please let me know when access has been granted and the name of the affected project. If you'd rather keep this private, you can DM me the name here.

    Best,