Ich habe in MeisterTask einen Text-Bug

Jenifer Huettmann
Jenifer Huettmann DE Basic Posts: 3 New Here

Hallo,
Texte sind bei mir teilweise unverständlich in der UI.

Die folge ist das ich es nicht schaffe mich über die App anzumelden. Weil ich auch nicht lese3n kann wo da jetzt genau das Problem ist. Ich kann nur noch über den Browser rein.

Bereits versucht habe ich: Neustart, Löschen / Neu installieren der App. Das Problem googeln ergab keine Ergebnisse.

Kennt das einer von euch? Wie kann ich denn den Support erreichen?

Viele Grüße,

Jenny

Answers

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, Advocate Posts: 1,250 Community Admin

    Hi Jenny!

    Wow 😅… This looks strange!

    I'm investigating.. I'll share an update with you here asap.

    Best,

    Miša

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, Advocate Posts: 1,250 Community Admin

    Could you please try in Incognito mode and tell me if the issue persists?

    Best,

  • Jenifer Huettmann
    Jenifer Huettmann DE Basic Posts: 3 New Here
    edited January 2

    Hello, yes it is still there. I took a screenshot.

    I use Google Chrome on a Mac. FYI

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, Advocate Posts: 1,250 Community Admin

    Hi again,

    So I found out this is an issue with MacOS and several users have experienced it. Unfortunately, it's a MacOS font-based issue so we have no control over it. However, there's a few troubleshooting suggestions I can share:

    1. In your MacOS Font Book, go to Edit>Search for enabled duplicates, and then click Auto Resolve. Here's the article: https://support.google.com/chrome/thread/83356041?hl=en The issue could be that there are duplicate and outdated versions of fonts installed on your MacOS.
    2. If you have the MacOS Suitcase app, the solution could be to removing the Helvetica font from the Suitcase app, then clearing the font cache and restarting the browser (maybe the computer too), that seems to have worked for some too: https://discussions.apple.com/thread/252033390
    3. Last suggestion would be to restore all FontBook default fonts. If you have any that you installed in addition, they would go into a folder so you can install them again afterwards: https://support.apple.com/guide/font-book/restore-fonts-that-came-with-your-mac-fb34862/mac

    Let me know if any of this helps!

    Best,

  • Jenifer Huettmann
    Jenifer Huettmann DE Basic Posts: 3 New Here

    Thanks. i will try it.