[Bug fixed] Lost projects on the app only

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Angie Pfahl
Angie Pfahl EN Business Posts: 4 Beginner
edited February 23 in Ask the Community

Has anyone noticed lost projects on the App but they still appear on the desktop version?

Answers

  • Terry Bennett
    Terry Bennett EN Pro Posts: 2 Beginner
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    I am having the same issue. Projects have just disappeared.

  • Cornelia Patscheider
    Cornelia Patscheider Admin, Moderator, MeisterLobster, EN Business, DE Advocate Posts: 782 Community Admin
    edited February 20
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    Hi @Angie Pfahl and @Terry Bennett ,

    I am sorry to here that you are experiencing troubles. There seems to be a bug at the moment. I forwarded your cases to the Meister Support team who will get in touch with you via email.

    In the meantime, I would recommend following these instructions for troubleshooting to see if a manual synch solves this issue.

  • Clive clive finrealmanagement
    Clive clive finrealmanagement EN Pro Posts: 7 Beginner
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    me too, please solve 🙏🏻

  • Cornelia Patscheider
    Cornelia Patscheider Admin, Moderator, MeisterLobster, EN Business, DE Advocate Posts: 782 Community Admin
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    Hi @Clive clive finrealmanagement ,

    I am sorry to hear that you have experienced something similar. Have you tried the manual synch solution that I recommended above yet? This helps in some cases, definitely worth trying.

    Our developers have confirmed that there is a bug and are currently looking into what causes this.

    If I have any more updates or news to share, I will let you know.

  • Clive clive finrealmanagement
    Clive clive finrealmanagement EN Pro Posts: 7 Beginner
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    Yeap, I tried, but still can’t, hopefully it can be settle by tomorrow. It’s urgent for me

  • Angie Pfahl
    Angie Pfahl EN Business Posts: 4 Beginner
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    Thank you for confirming the bug, yes please expedite this as fast as possible, it's not only affecting the apps, now it affecting the desktop version as well….

  • Cornelia Patscheider
    Cornelia Patscheider Admin, Moderator, MeisterLobster, EN Business, DE Advocate Posts: 782 Community Admin
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    Hi everyone,

    I wanted to give an update, that the developers at Meister have looked at this issue closely today and are currently working on a fix. We hope to have it available soon.

  • Cornelia Patscheider
    Cornelia Patscheider Admin, Moderator, MeisterLobster, EN Business, DE Advocate Posts: 782 Community Admin
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    Hi everyone,

    I wanted to give an update, that the team at Meister has looked at the issue and created a fix for the bug. The fix will be released very soon. I will update this thread when I have further details to share.

  • Cornelia Patscheider
    Cornelia Patscheider Admin, Moderator, MeisterLobster, EN Business, DE Advocate Posts: 782 Community Admin
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    Hi everyone,

    thanks for your patience so far! I just heard that the solution will be rolled out today or tomorrow, so the wait is soon over, and the fix will be in place soon.

  • Cornelia Patscheider
    Cornelia Patscheider Admin, Moderator, MeisterLobster, EN Business, DE Advocate Posts: 782 Community Admin
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    Hi dear Community,

    good news, the team fixed this bug!!

    If you still encounter an issue where you cannot see a project, please let us know, and describe the issue in as much detail as possible for future problem solving sake. Thank you!