I can't access a mind map

Harriet Yorston
Harriet Yorston EN Basic Posts: 3 New Here
in Ask the Community

When the other user shares the link and adds my email to access their mind map I get the following notification when I click on the link "Sorry, we couldn’t find what you were looking for. It may have been moved or removed."

I have a Personal account so there is no limited to the number of mind maps I have.

The other user has also tried adding me to their team but I still get the same notification.

Can someone please help me?

Answers

  • Joerg Koper
    Joerg Koper MT Tester, DE Business Posts: 1,491 Community Leader

    Hi @Harriet Yorston and welcome to the community 👋🙂

    I'll inform the Meister-Team for further assistance because I think they need to have a look at your accounts.

    Best, Jörg

    Als Entwickler der Koper-Methodik und Experte für Prozessmanagement führe ich in meiner Agentur u. a. Retreats für Freiberufler, Solopreneure und inhabergeführte Unternehmen durch. Hier tausche ich mich zwischendurch gerne mit euch über die Tools MeisterTask und MeisterNote aus. Weitere Informationen über mich findet Ihr auf agenturkoper.de und LinkedIn.

  • Harriet Yorston
    Harriet Yorston EN Basic Posts: 3 New Here

    Thank you so much 🙏

  • Cornelia Patscheider
    Cornelia Patscheider Admin, Moderator, MeisterLobster, EN Business Posts: 1,180 Community Admin
    edited March 2024

    Hi @Harriet Yorston,

    I am sorry to hear that you are experiencing troubles. Please make sure that you and all collaborators work with the new editor. Sometimes this error appears when one of the collaborators is still working with the old editor. You can find more information about the editor here in the Help Center.

    Here is a screenshot where you can see the old editor. To switch to the new editor, please select "Take me there" in the bottom, left corner.

    2024-03-06 14_33_15-.png

    I hope this help :)

  • Harriet Yorston
    Harriet Yorston EN Basic Posts: 3 New Here

    Thank you- I have tried this and still no success.

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