I can't access a mind map

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Harriet Yorston
Harriet Yorston EN Basic Posts: 3 New Here

When the other user shares the link and adds my email to access their mind map I get the following notification when I click on the link "Sorry, we couldn’t find what you were looking for. It may have been moved or removed."

I have a Personal account so there is no limited to the number of mind maps I have.

The other user has also tried adding me to their team but I still get the same notification.

Can someone please help me?

Answers

  • Joerg Koper
    Joerg Koper DACH Partner, MT Tester, DE Business, EN Advocate Posts: 1,423 Community Leader
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    Hi @Harriet Yorston and welcome to the community 👋🙂

    I'll inform the Meister-Team for further assistance because I think they need to have a look at your accounts.

    Best, Jörg

    Als Experten-Partner von Meister führe ich in meiner Agentur u. a. Workshops für die Integration der Meister Software durch. Hier in der Community freue ich mich auf den Austausch mit Euch und helfe bei Fragen zu MeisterTask, MeisterNote und MindMeister gerne weiter.

    Weitere Informationen findest Du auf agenturkoper.de und LinkedIn.

  • Harriet Yorston
    Harriet Yorston EN Basic Posts: 3 New Here
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    Thank you so much 🙏

  • Cornelia Patscheider
    Cornelia Patscheider Admin, Moderator, MeisterLobster, EN Business, DE Advocate Posts: 735 Community Admin
    edited March 6
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    Hi @Harriet Yorston,

    I am sorry to hear that you are experiencing troubles. Please make sure that you and all collaborators work with the new editor. Sometimes this error appears when one of the collaborators is still working with the old editor. You can find more information about the editor here in the Help Center.

    Here is a screenshot where you can see the old editor. To switch to the new editor, please select "Take me there" in the bottom, left corner.

    I hope this help :)

  • Harriet Yorston
    Harriet Yorston EN Basic Posts: 3 New Here
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    Thank you- I have tried this and still no success.