Login Issues

Cathy Fanning

Trying to login to MeisterTask from both Chrome and Edge.  When I login the screen takes me straight to "My Account" page.  Have tried logging out and back in again but still unsuccessful.  Two accounts are affected by this problem. Desktop and android apps both appear to be working ok at this stage.  I'm working on Windows 10.  Have no idea what's going on here. If someone has an answer or resolution ASAP that would really be appreciated. Thankyou.

Joerg Koper

Hi @Cathy Fanning,

Same here since yesterday evening. Only mobile Apps and Windows App are working. Hoping, the issue will be resolved as soon as possible.

Best, Jörg

Cathy Fanning

Thanks @Joerg Koper I thought it was only me. Something must have gone on in the back end. Enjoy the rest of your week-end. 😀

Cheers, Cathy

Joerg Koper

I have written a short notice to the support team. Let's hope, they can fix the issue as soon as possible 🤞 Have a relaxing weekend too, Cathy 👋🙂

Best, Jörg

Cathy Fanning

Thanks for that. 👍️

Cornelia Patscheider

Hi @Cathy Fanning and @Joerg Koper ,

I am really sorry to hear this! I think this might be an issue that is specifically effects only our partners at the moment. Please reach out to @Julien Savy (julien.savy@meisterlabs.com) our Senior Partnerships Manager here at Meister so he can take care of you both and tell you the next steps going forward.

Cathy Fanning

Hi @Cornelia Patscheider and @Julien Savy Thankyou for getting back to us. Can this problem please! be fixed ASAP. I had to cancel client sessions today because of this issue. It is Monday evening here in Melbourne Australia. Once this issue has been fixed can something be put in place so that this doesn't happen again.

I await your reply. Thank you.

p.s. @Joerg Koper.

Julien Savy

hello @Cathy Fanning

It’s been fixed and I answered @Joerg Koper’s private message a couple minutes ago.

We apologize for the inconvenience.
please reach out to me via email if you are still experiencing issues.

Dieter Hofer

Ich habe das gleiche Problem seit 15. 3.
Sehr ärgerlich, wenn man als Expert Partner nicht mal in die eigenen Anwendungen kommt. Alle Projekte und Notizen und keinerlei Rückmeldung. Telefonisch nicht erreichbar. Bisher kein Rückruf.
Nicht sehr professionell Leute
Beste Grüße
Dieter

Dieter Hofer

Thanks Julien - he solved the problem now!🙏