Login Issues

Options
Cathy Fanning
Cathy Fanning International Partner, MT Tester, EN Business Posts: 163 Mastermind

Trying to login to MeisterTask from both Chrome and Edge.  When I login the screen takes me straight to "My Account" page.  Have tried logging out and back in again but still unsuccessful.  Two accounts are affected by this problem. Desktop and android apps both appear to be working ok at this stage.  I'm working on Windows 10.  Have no idea what's going on here. If someone has an answer or resolution ASAP that would really be appreciated. Thankyou.

Regards

Cathy Fanning

www.thetemporaryalternative.com.au

Tagged:

Answers

  • Joerg Koper
    Joerg Koper DACH Partner, MT Tester, DE Business, EN Advocate Posts: 1,381 Community Leader
    Options

    Hi @Cathy Fanning,

    Same here since yesterday evening. Only mobile Apps and Windows App are working. Hoping, the issue will be resolved as soon as possible.

    Best, Jörg

    Als Experten-Partner von Meister führe ich in meiner Agentur u. a. Workshops für die Integration der Meister Software durch. Hier in der Community freue ich mich auf den Austausch mit Euch und helfe bei Fragen zu MeisterTask, MeisterNote und MindMeister gerne weiter.

    Weitere Informationen findest Du auf agenturkoper.de und LinkedIn.

  • Cathy Fanning
    Cathy Fanning International Partner, MT Tester, EN Business Posts: 163 Mastermind
    Options

    Thanks @Joerg Koper I thought it was only me. Something must have gone on in the back end. Enjoy the rest of your week-end. 😀

    Cheers, Cathy

    Regards

    Cathy Fanning

    www.thetemporaryalternative.com.au

  • Joerg Koper
    Joerg Koper DACH Partner, MT Tester, DE Business, EN Advocate Posts: 1,381 Community Leader
    Options

    I have written a short notice to the support team. Let's hope, they can fix the issue as soon as possible 🤞 Have a relaxing weekend too, Cathy 👋🙂

    Best, Jörg

    Als Experten-Partner von Meister führe ich in meiner Agentur u. a. Workshops für die Integration der Meister Software durch. Hier in der Community freue ich mich auf den Austausch mit Euch und helfe bei Fragen zu MeisterTask, MeisterNote und MindMeister gerne weiter.

    Weitere Informationen findest Du auf agenturkoper.de und LinkedIn.

  • Cathy Fanning
    Cathy Fanning International Partner, MT Tester, EN Business Posts: 163 Mastermind
    Options

    Thanks for that. 👍️

    Regards

    Cathy Fanning

    www.thetemporaryalternative.com.au

  • Cornelia Patscheider
    Cornelia Patscheider Admin, Moderator, MeisterLobster, DE Business, DE Advocate Posts: 637 Community Admin
    Options

    Hi @Cathy Fanning and @Joerg Koper ,

    I am really sorry to hear this! I think this might be an issue that is specifically effects only our partners at the moment. Please reach out to @Julien Savy (julien.savy@meisterlabs.com) our Senior Partnerships Manager here at Meister so he can take care of you both and tell you the next steps going forward.

  • Cathy Fanning
    Cathy Fanning International Partner, MT Tester, EN Business Posts: 163 Mastermind
    Options

    Hi @Cornelia Patscheider and @Julien Savy Thankyou for getting back to us. Can this problem please! be fixed ASAP. I had to cancel client sessions today because of this issue. It is Monday evening here in Melbourne Australia. Once this issue has been fixed can something be put in place so that this doesn't happen again.

    I await your reply. Thank you.

    p.s. @Joerg Koper.

    Regards

    Cathy Fanning

    www.thetemporaryalternative.com.au

  • Julien Savy
    Julien Savy MeisterLobster, EN Business Posts: 1 Beginner
    Options

    hello @Cathy Fanning

    It’s been fixed and I answered @Joerg Koper’s private message a couple minutes ago.

    We apologize for the inconvenience.
    please reach out to me via email if you are still experiencing issues.

  • Dieter Hofer
    Dieter Hofer DACH Partner, MT Tester, DE Business Posts: 35 Star Contributor
    Options

    Ich habe das gleiche Problem seit 15. 3.
    Sehr ärgerlich, wenn man als Expert Partner nicht mal in die eigenen Anwendungen kommt. Alle Projekte und Notizen und keinerlei Rückmeldung. Telefonisch nicht erreichbar. Bisher kein Rückruf.
    Nicht sehr professionell Leute
    Beste Grüße
    Dieter

    Dieter Klaus Hofer

    A-4614 Marchtrenk

    https://dieter-hofer.com/software-meister/

  • Dieter Hofer
    Dieter Hofer DACH Partner, MT Tester, DE Business Posts: 35 Star Contributor
    Options

    Thanks Julien - he solved the problem now!🙏

    Dieter Klaus Hofer

    A-4614 Marchtrenk

    https://dieter-hofer.com/software-meister/