[CURRENT BUG] Failing to (re-)add MeisterTask in Microsoft Teams

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Paul Olynec
Paul Olynec DE Basic Posts: 4 Beginner
edited March 19 in Ask the Community

Hy All! Using a basic account for trying MeisterTask in action, our project team had already integrated it in our MS Teams-team. As I did leave all group members the option to add/delete apps/tabs, one managed to delete the tab by accident for all. Now we fail to re-add the tab, getting only a saving sign (blue circle) and after some while the notion "We couldn´t save your tab settings. Please try again." (see screenshot). There were no changes made by our admin in the meantime. The fixes we tried so far where:

  • the step-by-step from the support site for Teams integration https://support.meistertask.com/hc/en-us/articles/360015778680-Microsoft-Teams
  • different members with different access rights trying to add tab
  • member with MeisterTask-business account trying to add tab
  • members with different OS (Microsoft, Android) trying to add tab
  • deleting cache
  • disabling firewalls before trying to add tab
  • adding the tab in the Web-MS Teams instead of desktop app

We can still all access MeisterTask via the browser, some also downloaded the desktop app. But integration into MS Teams would be essential for effectivity. Now we are basically out of ideas, but before trashing our progress and going back to Microsoft´s Planner/To Do/Tasks, I thought maybe someone here has experienced something similar and could give me a hint? Any help would be much appreciated!

Answers

  • Katie Copeland
    Katie Copeland EN Pro Posts: 1 New Here
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    I've been having the same issue for a couple of weeks now. I reached out to Meister but I haven't heard back yet.

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,506 Community Admin
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    Hi Paul and Katie,

    I'm sorry to hear that you're facing this issue. It's an ongoing bug that our devs are already aware of.

    I'll be sure to update this thread with any news.

    I'm grateful for your patience and understanding, and I'm sorry for the inconvenience caused here.

    Best,

    Miša

  • Paul Olynec
    Paul Olynec DE Basic Posts: 4 Beginner
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    Thank you Misa, happy to read that (most probably) I am not the problem and that a fix is underway :)

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,506 Community Admin
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    Haha, no you're definitely not the only one!

    Best,

  • Stefan Schönfelder
    Stefan Schönfelder DE Pro Posts: 2 Beginner
    edited April 2
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    Super! Ich hoffe es gibt dazu bald eine Lösung!
    Ich integriere auch gerade MS Teams und möchte unbedingt mit MeisterTask weiterarbeiten!
    Haltet diesen Thread bitte am laufenden!

    Danke!😁
    Stefan

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,506 Community Admin
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    Thanks Stefan,

    I've passed this onto our devs.

    Best,

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,506 Community Admin
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    Hey!

    I don't have a fix for you yet but maybe a workaround. If you have Zapier, you can still use MS/ MT. https://zapier.com/blog/how-to-automate-microsoft-teams/

    Best,

  • Cathy Fanning
    Cathy Fanning International Partner, MT Tester, EN Business Posts: 183 Mastermind
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    Hi All, Have been having this problem for a while, also. A fix sooner than later would be great.

    Regards

    Cathy Fanning

    www.thetemporaryalternative.com.au

  • Rooster McNugget
    Rooster McNugget MT Tester, DE Business Posts: 649 Community Leader
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    Same on my side…

    The impossible does not exist! The solution has just not been found yet!

  • Paul Olynec
    Paul Olynec DE Basic Posts: 4 Beginner
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    I´m sorry to say that our project team decided now to move our progress made from MeisterTask back to the Microsoft applications. After 2+months of having to open different desktop/web-apps for what was all in one place before, we have seen a measurable decrease in productivity. I wish you all the best and hope you will be able to fix the bug.

  • Rooster McNugget
    Rooster McNugget MT Tester, DE Business Posts: 649 Community Leader
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    Hi @Paul Olynec, why don't you use the web-version of MeisterTask? It works super… I work the same way…

    Best, Rooster

    The impossible does not exist! The solution has just not been found yet!

  • Tamer Güven
    Tamer Güven DE Free Trial Posts: 2 New Here
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    same here… cant add to desktop or webversion.

  • Paul Olynec
    Paul Olynec DE Basic Posts: 4 Beginner
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    Hy @Rooster McNugget ,

    for the reason mentioned - having to open different apps/websites for what was (and currently with differnt MS-Apps can be) in one place slows down productivity and reduces the engagement of my teams with the MeisterTask application significantly. The product iteself is great, but with no possibilitiy to (re)integrate it with other tools used by my teams it is unfortunately not the best option for us.

    Best,

    Paul

  • Tamer Güven
    Tamer Güven DE Free Trial Posts: 2 New Here
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    seems there is a workaround with zapier in MS Teams… does anyone know more about that?