Basic plan access three project

House on the Hill
House on the Hill EN Business Posts: 9 Beginner

My staff account is on basic plan and i have shared her 3 of my project as member. She only able to access 2 and they said she have excess the limit. I tried delete and add again but same thing happen.

It keep prompting to upgrade meistertask. is this what Meistertask do to force people upgrade?

Answers

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,335 Community Admin

    Hey, does your colleague have a 3rd project of her own or maybe she's been added to somebody elses? So in total she has three already?

    best,

  • House on the Hill
    House on the Hill EN Business Posts: 9 Beginner

    Hi Misa, To avoid any confusion, i took a picture of the dashboard. There are only 3 projects there. Unless there is other area that keeping the project that we may not see.

    Appreciate your reply on this.

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,335 Community Admin

    Hi!

    Oh this is strange.

    I will create a task for the devs to investigate this. I'll update the thread here with any news.

    To be clear, who cannot access the project? We would need to know her email and the name of the project she cannot open. Would also be great if she could enable support access to her account.

    Best,

  • House on the Hill
    House on the Hill EN Business Posts: 9 Beginner

    Hi Misa, the account is leo@houseonthehill.com.sg. The project that she cant access is MS enquiries automated.

    She have also enable support access to her account. Hope we able to hear from you soon on this.

  • House on the Hill
    House on the Hill EN Business Posts: 9 Beginner

    Hi Misa,

    May I check if there is any update on this please?

    Leo

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,335 Community Admin

    Hey!

    Sorry, I was on vacation from the 21st.

    I've shared the info with devs and will update you as soon as I can.

    Best,

  • House on the Hill
    House on the Hill EN Business Posts: 9 Beginner

    Hi Misa,

    No worries at all! I completely understand. Thank you for sharing the information with the developers. I appreciate your efforts, and I'm looking forward to hearing back from devs soon.

    regards

    Leo

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,335 Community Admin

    Hi @House on the Hill,

    I have the solution!

    This is the aftermath of external sharing removal.

    The user has still access to project HOTH Recruitment but cannot see it because they were 'soft deleted' based on our external sharing release.

    What does this mean? As a basic user, your colleague is not meant to be part of any projects outside of their team projects.

    What can you do?

    1. Inform your colleague that they should ask the admin of project HOTH Recruitment to remove them from the project so they get back access to the projects that they can see.
    2. (Better option) Merge together as a team (with your colleague) so they can access the project.

    Hope this clears things up.

    Best,

  • House on the Hill
    House on the Hill EN Business Posts: 9 Beginner

    Hi Misa,

    Thank you for checking on this, yet this doesnt make sense. The admin of the HOTH recruitment is no longer in the company and we dont have her access.
    The reason why we create Recruitment 2024 is also because MeisterTask updated recently on this. At the same time, the staffs cant choose to exit the project as well.

    Can your side help to delete this project? or may allow us to reset the password of my ex staff.

  • House on the Hill
    House on the Hill EN Business Posts: 9 Beginner

    A few of my colleagues was a member in HOTH Recruitment too. They all now only able to access 2 projects and HOTH Recruiment now is not accessible after the change of MeisterTask user right. Can help to delete the HOTH Recruitment completely?

    The recommendation action earlier from meistertask was creating a new project and add the members in. We did it but ended up the existing project still consider accessible. This is not as what communicated.

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business, DE Advocate Posts: 1,335 Community Admin

    Hey,

    I've just spoken with support. Somebody from the support team will take this over and reach out to you via email shortly.

    Best,

  • House on the Hill
    House on the Hill EN Business Posts: 9 Beginner

    Hi Misa,

    Very Much Appreciate it. Hope they will contact me soonest. As this have cause some delay on our daily operations.

    Leo