[RESOLVED] App doesn't start on Mac or Windows

Lars Gerstenmaier
Lars Gerstenmaier DE Pro Posts: 13 Beginner
edited April 2024 in Ask the Community

Hi Comunity,

since today morning our Meistertask app (3.0.8) on the Mac (macOS 13.6.6) doesn't start anymore. The spinnig circle is running forever. We can login via Browser and on the iPhone without problems.

We already try the following:
1. Restart computer

2. Delete app and reinstall

3. Delete app and all Preference & Application Support stuff and reinstall

All steps didn't help.

Any ideas how to solve would be great!

TIA

Lars

Bildschirmfoto 2024-04-09 um 11.26.05.png

Best Answer

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business Posts: 1,688 Community Admin
    Answer ✓

    Hi!

    I just got word from devs that this has been resolved. Could you please confirm whether you're still facing the issue or if it's been fixed?

    Best,

Answers

  • Hugo Cuevas
    Hugo Cuevas EN Pro Posts: 2 Beginner

    The same applies to the Windows application.

  • Lars Gerstenmaier
    Lars Gerstenmaier DE Pro Posts: 13 Beginner

    Thanks Hugo. Indicates that it is a problem on the Meistertask side. The login doesn't work on all of our computers and for all users.

    Any comments from the support team?

  • André Lorenz
    André Lorenz DE Pro Posts: 2 New Here

    I've got exactly the same problem – only since today. Hopefully, support team has a quick & good solution :-)

  • Lars Gerstenmaier
    Lars Gerstenmaier DE Pro Posts: 13 Beginner

    That's what I hope also. Until now, we have heard unfortunately nothing!

  • Rooster McNugget
    Rooster McNugget MT Tester, DE Business Posts: 681 Community Leader

    Hi everyone

    I just send the issue to the Meister Team. I'm sure they get in touch soon.

    Best, Rooster

    The impossible does not exist! The solution has just not been found yet!

  • Lars Gerstenmaier
    Lars Gerstenmaier DE Pro Posts: 13 Beginner

    Hi Rooster,

    thanks. Support team has just replied: They suggest to uninstall the app, delete the cache directory, empty the trash, restart and install again. We did that already and it doesn't helped. We will try again right now.

    Hope there is another solution.

    Lars

  • Joerg Koper
    Joerg Koper MT Tester, DE Business Posts: 1,492 Community Leader

    Hi guys,

    I can confirm the behaviour on my Windows machine too. @Rooster McNugget has informed the Meister Team. I think we can await further information about this issue soon.

    Best, Jörg

    Als Entwickler der Koper-Methodik und Experte für Prozessmanagement führe ich in meiner Agentur u. a. Retreats für Freiberufler, Solopreneure und inhabergeführte Unternehmen durch. Hier tausche ich mich zwischendurch gerne mit euch über die Tools MeisterTask und MeisterNote aus. Weitere Informationen über mich findet Ihr auf agenturkoper.de und LinkedIn.

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business Posts: 1,688 Community Admin

    Hi all!

    Just to let you know that I've seen these comments and have reached out to the devs for more info.

    I'll be in touch as soon as I know anything new!

    In the meantime, please continue using MeisterTask via the browser.

    Thanks for your patience!

    Best,

  • Hugo Cuevas
    Hugo Cuevas EN Pro Posts: 2 Beginner
    https://community.meister.co/discussion/comment/9890#Comment_9890

    Solved on windows, thanks

  • Lars Gerstenmaier
    Lars Gerstenmaier DE Pro Posts: 13 Beginner

    Hi Miša,

    yes, it is fixed!

    Best,

    Lars

  • Matt Ansell
    Matt Ansell EN Business Posts: 2 Beginner

    Works on the mac app now - thanks!

  • André Lorenz
    André Lorenz DE Pro Posts: 2 New Here

    Hooray! It works again on the Mac! Thank you very much!

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