My account just downgraded even though I am a paid account.
Andrea Wiggins
EN Pro Posts: 3 Beginner
I just tried to edit my projects and received a message that I have to upgrade to the pro plan to have more than 3. I have been a paid pro member for over 6 months now so do not understand what has happened and Meistertask doesn't appear to have a customer service number to speak to anyone.
Did something change with Meistertask plans?
Super frustrated!
0
Answers
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Hi Andrea,
I just checked in the backend and can see that you are a paying Pro customer. Do you maybe have two accounts?
Sometimes users sign in with a second Basic account and think they've lost access to the paid account but really it's a different account. Please double check your email address is the correct one.
Best,
Miša
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