I buy mei Pro but not successful?

Oanh Phan
Oanh Phan EN Basic Posts: 1 Beginner
edited July 2024 in Ask the Community

Hi,

On friday, I buy mei pro for 6 months but unfortunately my card was charged but the transaction was unsuccessful.

How can I do to returned my money or paid for my app???

Answers

  • Joerg Koper
    Joerg Koper MT Tester, DE Business Posts: 1,492 Community Leader

    Hi @Oanh Phan and welcome to the community 👋🙂

    Have you bought via an app store? In this case, you have to contact the corresponding store. I'll nevertheless try to get the Meister Team aboard, to give you more detailed assistance.

    Best, Jörg

    Als Entwickler der Koper-Methodik und Experte für Prozessmanagement führe ich in meiner Agentur u. a. Retreats für Freiberufler, Solopreneure und inhabergeführte Unternehmen durch. Hier tausche ich mich zwischendurch gerne mit euch über die Tools MeisterTask und MeisterNote aus. Weitere Informationen über mich findet Ihr auf agenturkoper.de und LinkedIn.

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business Posts: 1,688 Community Admin

    Thank you Jörg!

    @Oanh Phan I just checked your account, and it looks like you now have access to the Pro plan. Is this correct?

    The payment you made on the 26th didn't go through. The payment on the 28th was successful.

    Best,

    Miša

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