I buy mei Pro but not successful?

Oanh Phan
Oanh Phan EN Basic Posts: 1 Beginner
edited July 2024 in Ask the Community

Hi,

On friday, I buy mei pro for 6 months but unfortunately my card was charged but the transaction was unsuccessful.

How can I do to returned my money or paid for my app???

Answers

  • Joerg Koper
    Joerg Koper MT Tester, DE Business Posts: 1,489 Community Leader

    Hi @Oanh Phan and welcome to the community 👋🙂

    Have you bought via an app store? In this case, you have to contact the corresponding store. I'll nevertheless try to get the Meister Team aboard, to give you more detailed assistance.

    Best, Jörg

    Als Experten-Partner von Meister führe ich in meiner Agentur u. a. Workshops für die Integration der Meister Software durch. Hier in der Community freue ich mich auf den Austausch mit Euch und helfe bei Fragen zu MeisterTask, MeisterNote und MindMeister gerne weiter.

    Weitere Informationen findest Du auf agenturkoper.de und LinkedIn.

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business Posts: 1,676 Community Admin

    Thank you Jörg!

    @Oanh Phan I just checked your account, and it looks like you now have access to the Pro plan. Is this correct?

    The payment you made on the 26th didn't go through. The payment on the 28th was successful.

    Best,

    Miša

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