Vertical scrolling

Rasmus Nielsen

In Edge when I try to scroll down, the tasks move up so it is really hard to go through my tasks. What happens?

Rasmus Nielsen

It only happens in Edge connected via a Citrix connection.

Cornelia Patscheider

Hi @Rasmus Nielsen ,

are you talking about a project with tasks in MeisterTask OR a mind map in MindMeister?

I am not sure what you mean by "when I try to scroll down, the tasks move up". For me that seems normal behavior. What behavior would you expect here? Could you send a video?

Janosch Jung

Hello,
We also have this problem in our company.
When scrolling with the mouse wheel or touchpad, it always jumps back and forth when scrolling vertically. See attached video.
Strangely enough, we only have the problem when we work via our remote desktop connection (which is the default case). When I am local on the laptop I don't have the problem. I have also tried it with different browsers (Firefox, Chrome, Edge). Always the same error pattern. It works locally and then jumps again in the remote session.
Has anything been changed in the MeisterTask scroll function ( for example, smooth scroll or other effects)?

Many thanks in advance!

df65b2cd-28e7-4f02-9308-031d3426fec7.zip

Cornelia Patscheider

Hi @Janosch Jung ,

thanks for the video! Wow, that looks weird. I am sorry that you are experiencing this issue. Unfortunately, this is the first time I've seen this, so I don't have any recommendations how to solve this. I would recommend contacting Meister's Support Team and explain the issue in detail.

When you contact support, it'd be great to include as much information as possible, so that someone can try to understand the situation in detail:

• include which accounts and projects are affected
• explain it details
  • when does this issues occur, how many tasks are in the section
  • are you using the web browser, or any apps
  • what you have tried so far
• Please enable access to your account. You can find a guide how to do this here: How to- Enable Access
• Please send a screenshot or video with the developer console open. To open the developer console in Google Chrome, open the Chrome Menu in the upper-right-hand corner of the browser window and select More Tools > Developer Tools. You can also use Option + ⌘ + J (on macOS), or Shift + CTRL + J (on Windows/Linux).

Rasmus Nielsen

Hi there,

Sorry for the delay in response. It is exactly the same issue I experience through our Citrix connection (remote connection to company network).

I contact Meister's support team.

Kind regards,

Rasmus

Rasmus Nielsen

I will let you know here what the answer is.

Rasmus Nielsen

I have a workaround: CTRL+left mousebutton on task select task, and then you can scroll up and down with arrow buttons.

Rooster McNugget

I do also have this issue since a few days. I thougt, until now, that's because of a bad Wifi.

Do you already know @Cornelia Patscheider what the problem is?

Best, Rooster

Cornelia Patscheider

Hi @Rooster McNugget ,

to be honest, I haven't seen this issue before. At the moment, I don't know what could cause this. I am glad that Rasmus has found a quick workaround. I also tried that workaround, and it works very nicely.

Rooster McNugget

Hi @Cornelia Patscheider

would like to know if you guys found a solution for this issue already? Cause it's very tedious if you go through the task and it jumps up or down the whole time.

Cornelia Patscheider

Hi @Rooster McNugget ,

at the moment, it seems like this issue is only affecting a very small amount of users. We only had four users reporting this issue so far. The team is still trying to pin down the issue here.

So, if you haven't reported it yet, then I would encourage everyone to reach out to the Support Team and inform them that you are facing this issue. The MeisterTask team is prioritizing those cases that are most critical or affect many users.

Cornelia Patscheider

Hi everyone 👋,

I would like to share an update: Our Meister developers have looked into this issue and have potentially identified the underlying issue. They are currently working on a fix.

I'll share further details whenever they are available.

Cornelia Patscheider

Hi @Rasmus Nielsen , @Janosch Jung and @Rooster McNugget ,

I am happy to report that the issue has been fixed for you and your team members.

Meister implemented a fix for this bug for every team who reached out to the Meister Support team including you three. So if you or one of your team members is dealing with this issue, then please hard refresh your browser and clear cache if you are using Chrome. To do this:

• Hold down Ctrl and click the Reload button.
• Or Hold down Ctrl and press F5

Learn more about hard refresh

Afterward, it should work smoothly again. I hope this helps, and you will be able to easily scroll through your tasks.

Janosch Jung

Hi @Cornelia Patscheider ,
Unfortunately, there is the same problem with other scroll fields.
For example in the agenda or when selecting tags.

This is probably the same cause as in the main view!

Can you please fix it there too?

Many thanks in advance and best regards,
Janosch

IMG_3294.MOV

IMG_6744.mov

Cornelia Patscheider

Hi @Janosch Jung ,

I am sorry to hear that it affects the Agenda as well. At the moment, this is the first time someone has reported this as far as I know.

Therefore, I would like to ask you to contact the Meister Support directly, so that they can investigate this issue and get in touch with you directly for any questions.

When you contact support, it'd be great to include as much information as possible:

• include which account and areas (e.g. Agenda) are affected
• Please enable access to your account. You can find a guide how to do this here: How to- Enable Access 
• Please send a screenshot or video with the developer console open. To open the developer console in Google Chrome, open the Chrome Menu in the upper-right-hand corner of the browser window and select More Tools > Developer Tools. You can also use Option + ⌘ + J (on macOS), or Shift + CTRL + J (on Windows/Linux).

Christian Jäck

Hi,

I'm experiencing difficulties with the scrolling issue as well. Unfortunately, it hasn't been resolved for me yet. When I scroll through my tags on the agenda page, the scrolling unpredictably jumps back- and forward, which is quite frustrating. I would appreciate it if this could be addressed.

Thank you, and best regards,
Christian

P.S.: I will also report this to Meister Support.

Cornelia Patscheider

Hi @Christian Jäck ,

I am sorry to hear that you are also experiencing this issue.

There is a fix that the Meister Team can apply here, but it can only be applied to the whole team and not just a single user. I can see that you're part of a larger team. Are the other members in your team also affected?

If yes, then I can ask my colleagues to apply the fix to your whole team. Let me know if you want to go ahead with this :)

Christian Jäck

Hi,
thanks for the fast reply.
As far as I know, I'm the only one in my team using the agenda option in meistertask.
Can the fix lead to problems for the other user in my team? If not, I don't see any arguments against applying the fix.

Cornelia Patscheider

Hi @Janosch Jung and @Christian Jäck ,

thank you both for reporting the scrolling issue in the Agenda. I am sorry that you have to deal with this inconvenience.

I wanted to update both of you that the Meister Team is currently actively working on a fix for this. I forwarded your query to the respective department and the fix will be applied to you and your team members as soon as it is available. There isn't a date yet when the fix is ready, but at the moment I would say that this will happen sometime in February.

In the meantime, I can recommend using the keyboard arrows to jump down to the tasks. I hope that helps.

Janosch Jung

Hi @Cornelia Patscheider ,
Thank you for your quick help and support.
I still have this problem when selecting the tags in a task. Perhaps this problem can be solved as well?

Cornelia Patscheider

Hi @Janosch Jung ,

I just received a big more context information. The scrolling issue can unfortunately affect different areas like the tags as well. Meister is planning to tackle this one by one.

At the moment, we are working on a fix for the Agenda area. We will most likely roll out a bigger update in the future, that will fix the issue in all areas.