How can I restore?

Ast Araratyan

Hello. I have a card that I created on September 13, but for some reason, it wasn’t saved and is now missing. It is very important to me. How can I recover it?

Miša Hennin

Hi,

I would recommend to reach out to Meister's Support Team and send them the details that you wrote above. You can contact them here. Please make sure to send them more details and information:

• include which account (your email address) and mind map (the name of the mind map) are affected
• Please enable access to your account. You can find a guide how to do this here: How to- Enable Access 
• Please send a screenshot or video with the developer console open. To open the developer console in Google Chrome, open the Chrome Menu in the upper-right-hand corner of the browser window and select More Tools > Developer Tools. You can also use Option + ⌘ + J (on macOS), or Shift + CTRL + J (on Windows/Linux).

Best,