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🤔 Should I ask the community or contact support?
So, you've got a question about MindMeister? Our community is an excellent resource for sharing expertise and getting answers to questions about any Meister product. If you're looking for advice, feedback, or encountering a problem, chances are that someone in our community has an answer, so go ahead and ask! 🚀 Please keep…
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How to fix error when embedding a mind map?
I have a mind map that I'm trying to embedd on https://lms.alliedc.com. I get an error saying "mindmeister.com refused to connect" The embed code generated by the UI is: <div><iframe width="600" height="400" frameBorder="0"…
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Can't duplicate ?!
I am the owner of the map. It is the only one I haven' I can't duplicate nor copy. Same error. How do I fix?
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Bug Report -- content disappears when moving around the map...
Hello Mindmeister Team, Is this the place to report bugs? Today as I'm moving around my map, (and I pause) the content will disappear unless I move the map again in some way that cannot be predicted…
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Badly missing the ability to position move the center of my mind map
Hi , when I create a new mind map , I want the ability to position the center of the map , typically I drag it to the left and let the branches expand to the right.I was able to do it earlier with ease, now some how I cant seem to do that , Please suggest
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Why do I get the 'incorrect format' error when opening maps on iPhone 14?
Please help! None of my maps are working on my mobile app. Whenever I try to open a map, I get the error "The data couldn't be read because it isn't in the correct format". I have tried uninstalling the app, rebooting the phone then re-installing, but that didn't work. And yes, my iphone is totally up to date. Hope this…
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Patterns?
Is there an option to highlight patterns in the graphical interface of a mind map? I understand you can create connections but that appears to be a manual process.
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Icons werden bei Export nicht übernommen
Hallo, ich habe das Problem, dass Icons in einer Map beim Export nicht übernommen werden. Ist das ein bekanntes Problem? Beim Export als png/jpg werden die Icons überhaupt nicht übernommen. Fehlen in der Bilddatei komplett. Als pdf-Export werden die Icons lediglich als "Farbklecks" dargestellt (Icon nicht zu erkennen).
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Lose data from 26th of february
Hello. I lose all data on my mindmap from 26th of february. Why? And how can i recovery?
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Connection arrows are disappearing
Hi, The connecting line and arrows are disappearing, how to fix it? See screenshot belowe screenshot below
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Mindmeister App error - There was a problem reaching this app
No formatter is installed for the format not-found
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Is there a way to set how Mind Meister opens.
Prior to the advent of the "Team MAPS" in MindMeister, my active maps would apprear. Now with "Team MAPS" being the favored thought. You have to make a second click to see what you use MindMeister for. Yeh, its only a click, but I made the choice I am not interested in Team MAPS. Is there a way to adjust my profile to…
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Bug: Web browser don’t work / white page / blank page
When I try to work on the mind map on my pc the whole page just goes white. I have tried everything to troubleshoot but nothing works. And support don’t answer. Anyone else who has this problem?
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Lost Info Retrieved
Has anyone been able to retrieve lost information? I spent hours meticulously creating a mindmap last night only to find about half of it when I went back in to look at it today. I see a place for "versions" (as I am on a paid plan), but NONE of the versions had my complete information. I have sent a request to support,…
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Task management within MindMeister
We use MindMeister to map out a project, including the action items. The map itself is our go-to instead of a Kanban system because tasks are in context on the map. The map also allows us to see the entire project and pivot. Therefore, the MesiterTask is not really useful. However, MindMeister used to allow us to see tasks…
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There is a glitch in the program
Hi, Yesterday and today, the 'return' and 'tab' buttons would randomly stop working; I would have to go back to the main menu and then return to the mindmap for it to work again. I'm just letting you know in case this is happening with anyone else.
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復元できない
いくつかのデータが急に消え困っています。復元も失敗しましたと表示され、大事な資料なので早急な対応をお願いします
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Mapa não estava sendo salvo automaticamente, perdendo informções
Tive um caso que perdi um mapa mental inteiro, pelo fato da plataforma não estar salvando o histórico de ações. Tinha que ficar com a aba do navegador aberta para não perder as informações que havia colocado. Depois de um tempinho atras da solução, encontrei mexendo nas configurações da Conta, em "Hora e Idioma", o meu…
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Maps not being saved.....
Hope someone can help me. I have created 2 new maps, and the software seems to fail to save them. This has been going on for 6 months or so. I lost new maps while old ones are still intact. I have paid for a year and there should be no limit on how many I can save. In fact, both 2 maps are saved as "my new mind map" and…
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What does it mean to an individual user that team maps will become the default?
I received the email titled "Changes to your MindMeister plan" from MindMeister. It says as below. — Here’s what’s changing Creating maps in the My maps area will become a paid feature. Map limits are changing from 3 maps per user to 3 maps per team on the Free plan. — However, I am an individual user and do not belong to…
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Urgent Billing Support?
The billing information on our latest invoice is wrong. I've been trying to get help from support for two weeks, but I haven't received a real response, just automated messages. Is there a phone number we can call for support? The chat bot hasn't been helpful either, and since we're on a Pro plan, I didn't think I would…
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Cannot use the Shift button when commenting or wrting a note
Hi, I'm using Macbook 15 and Vietnamese keyboard. I noticed that whenever I use a Shift button, the UI of mindmeister is messed up and I cannot continue my comment or my note. Please check the video here https://jam.dev/c/aaaf6e9e-51ff-48c6-9b62-bdb996b15dce Have anyone ever experienced this?
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Resource not found error
HELP - now I can't choose a category!!! This is bananas, i cannot submit a question without choosing a category, but I am not able to select a category - what is going on I am working on a map and it keeps giving me a resource not found eroor. I originally was trying to delete an item on the map and the WHOLE line (I had…
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Bug: Collapse / Expand tool tips visible
Many have pointed out the various regressions of mindmeister. Here is yet a very annoying one : when you collapse, you now have "collapse" and "develop" words all over your screen and it is impossible to work and read your mindmap.
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WHAT IN THE HECK HAPPENED TO MY MINDMAPS THAT I JUST SPENT 1.5 HOURS CREATING?
I upgraded to Personal and them came back to my Maps and only the original templates were showing up - not with all the changes I've spent over 1.5 hours creating. Nothing is in trash, I didn't delete them. I have screenshots of the pages with titles of the Mindmaps in my browser history timestamped. I tried the "restore…
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Payment update fail…
I cannot update my creditcard info. There seems to be a bug on the website: I enter the new credit card info, get to the 1€ payment (why the **** make us pay for that, it could as well be 0€ just to check that the connection works), get the confirmation on the bank part and then back to the website… with the old info that…
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Granting Access Questions
I am a Researcher at the University of Louisville School of Dentistry. I am trying to use mindmeister with my research students to conduct multiple research projects and track our progress. I am currently a pro member, however my students are not. The issue I am running into is granting them access to maps and tasks. Do…
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Jagged / distorted texts when zoomed in
Hi, everyone! Could anybody help me out on fixing the issue below? Every time I zoom in through presentation mode on any given section of a specific map, the whole box and text is distorted just like the screenshot below. By the way, I've never had this issue before and all my setup on the platform has been pretty much the…
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layout fixed
I would like you to help me solve this problem. I have the annual PRO subscription. I try to leave the layout of my mind map horizontal, with the balloons on the right and left, but when I close it and use it again, it is completely vertical, with the balloons only positioned to the right. I would like to know how I can…
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Export Mind Map to PDF with images
Hello, trying to export my maps into pdf format but the images are not exported, how can i solve this? Tried to export as docx and ppt (to save as pdf later) but the layout is broken
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Embed Mind Maps for Mobile use of a Paid Content
My scenario is: I have a paid course and I'm using mind maps for each of the modules, the content is great but it's a paid content so the first thing is that I wouldn't like to have it published and open on the web. The second thing is that, specially for mobile use, since most of the students access the course using their…
