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🤔 Should I ask the community or contact support?
So, you've got a question about MindMeister? Our community is an excellent resource for sharing expertise and getting answers to questions about any Meister product. If you're looking for advice, feedback, or encountering a problem, chances are that someone in our community has an answer, so go ahead and ask! 🚀 Please keep…
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Distorted display
Hello, please see two issues, documented by the screenshot, that I am constantly confronted with when I work with MindMaster: text is overlaid by another text a remark stays at the screen and doesn't go away. Thanks for your help, Tim
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Is it possible to have more main topics at the same mindmap?
Hello everyone. I recently bought the Pro Version, but I'm having some issues with the platform. For starters, can I have more than one main topic in the one map? Looking it right now, looks like it's not possible. See the image below. The "second topic" I created using "Add Floating Topic" option in the right side, and…
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Is there a shortcut that closes all branches at the same time?
When I go to check an old project, it automatically comes with all the branches open, and I have to close them one by one manually. I even tried using the "space" shortcut, but it only closes the branch you're on. Is there a shortcut that closes everything at once?
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Link problem
I have a link in my mindmap that link me to another mindmap. when i click on the link it send me to the browser and i need to sign in to see the map but worst thing is that in iphone i can only see partial of the map and need to zoom out and also i cannot click on anything nor edit and also i am unable to click at the…
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Export Mindmap -- notes lack carriage returns
The notes of a node are just blobbed together with no cr or lf. Is there something I',m missing?
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Translate a Map into Gantt chart
I am wondering if a Map can be translate into a Gantt chart with a click of the button. I would like to think that this should be possible if one disregards the time parameter of each Map Element (root, child and grandchildren). Is this feature already available or is being worked on? Regards, Ramesh
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Right Shift Key on My Computer not working normally, opening
Within Node's "Add Note" section, I am wanting to perform the simple task of adding a question mark (?) to my text. I typically use the Right-shift key to add a question mark, as it is close and feels natural. However, whenever I click the right-shift key, the "Note section" is exited and instead several popups appear: 2…
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Análise do pedido de reembolso demorando demais.
Eu comprei o programa no dia 1º de janeiro, e depois de alguns dias, concluí que o programa não serve adequadamente aos meus propósitos. Solicitei reembolso no dia 3 de janeiro, e até agora não obtive resposta alguma do suporte (apenas um e-mail automático informando que estão com grande demanda de pedidos, e que…
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Embed Map Don't Work
Hello! I'm trying to use de embed map on a website, but every time it tryes to connect using de code provided from de share menu, it doesn't work, keep showing a message that "Mindmeister refused to connect"
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Error exporting
When exporting the MAP, the resources page has topics out of order.
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How could I contact the billing support?
hi, I have tried many contacts, via email, and on Facebook, but still no one from this company is willing to get back to me. Is this a trustworthy software company? Could any one help me? Sam
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Moving a branch causes consistent errors (yet another example of unreliability of the tool)
I am simply moving a branch from one side of a map to another… and I get this error. (Consistently) and the comment about the team knowing about this made me laugh. I've had this before in other contexts… Lost faith in the tool: After previously losing a complete set of branches (and not seeing theim in the edit timeline),…
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MeisterTask projects don't show up in MindMeister
I have 2 projects created in MeisterTask. I am trying to make one of the topics in a MindMeister mindmap a task but when I try to do that it just offers me to go create projects in MindMeister. Why don't my created projects show up there as an option? Screenshot from MindMeister: Screenshot from MeisterTask: I am logged in…
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My Map Has Disappeared
I created a map on Friday, December 20th, and today, I tried to access it but cannot find it anywhere—not even in the trash. This is an important piece of content that I need, and it seems to have disappeared from my account. I have searched thoroughly but without success. Could you please help me recover it or guide me on…
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MEUS MAPAS ESTÃO SUMINDO
Essa é a SEGUNDA vez que eu crio um mapa com suor e dedicação e essa FERRAMENTA LIXO some com o meu mapa. E o pior: não consigo restaurar a versão e o suporte é tão lixo quanto a ferramenta… até hoje espero o tratamento de um ticket aberto há MESES. E o mais revoltante é ter que PAGAR para esse tipo de situação! E não me…
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Remove media icons
When I delete the media icon on the right it automatically removes the icon on the left. Is there a way to keep the icons on the left but remove the media icon on the right, the ones highlighted in yellow?
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My Map No Longer Uploads Files -- Why? Does Support Exist?
When I go to the Mindmeister forum it's all about giving Mindmeister ideas. How about making it easy to report a bug? I just want to upload a file to a map node like I used to be able to do. When I do it on my map it just hangs and never finished the upload.
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Lost data in MindMeister
Hello, I recently upgraded to a paid plan on MindMeister, and today I might have lost a huge branch of a new mind map (using their beta design). Essentially, MindMeister beta had failed to save a substantial amount of updates made to the file. Is there anyone having the same issue?
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Where has the "Copy Text" feature gone?
I often want to copy the text of a branch to word for example. In the old look and feel, this was simple to do. Now I can't find it. Where has it gone please
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links and jump between multiple mind maps
Hello everyone, I'm just getting used to the combination of MeisterTask and MindMeister. I'm currently trying to map a multi-project management with it. I would love to jump back and forth between the maps and have also attached the links to the tasks. Unfortunately, a new window opens with every jump between maps. Can I…
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Data lost today
Hi, I lost some parts of my mindmaps today around 16:30 (french hour). It has been canceled. I tried to push "Back" but it seems impossible. Is it possible to have support to get it back ? Thank a lot Ovadia
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How can I restore missing/deleted work?
Hi. I am using Mind Maps for a school project. I really love it as a tool for organizing my ideas and research. While I was working a window popped up saying a problem occurred and to refresh the page. I did, and when the page showed up the Mind Map was completely blank. All that was there was the title as "My New Mind…
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Presentation mode
why do i see the images symbol in presentation mode (see attachments it is the red circled symbol)? How can i make the images symbol invisible in presentation mode?
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Connection arrows are disappearing
Hi, The connecting line and arrows are disappearing, how to fix it? See screenshot belowe screenshot below
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How to add list activities to idea in mind map
In editing mind maps I don't see the possibility of including a list of items or activities in an idea. is this possible?
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Duplicar Mapa Mental
Como posso duplicar um material que foi compartilhado comigo, mas que somente posso visualizar. Gostaria de duplicar para ter acesso e poder modificar na minha plataforma. É possível?
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MAPS DONT SAVING
The maps are simply not saving, it is disrespectful to the user to lose everything that was produced after 5 hours of production. is only whit me?
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MindMeister is deteriorating day by day, and I can prove it. I want my legacy maps back.
Good afternoon, I have been a loyal customer for years and primarily use MindMeister for my studies. Since being forced to switch from the legacy maps to the new ones, my productivity has significantly decreased, and each day brings a new bug. This week, the popup window for selecting emojis was reduced in size. The space…
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Lines to the left?
Dear Mindmeister,When I create points, they are automatically placed to the right of the subject. I also want lines to the left. How do I do that? Thank you very much, greetings Yvonne.
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Как увеличить шрифт во всей карте?
мм?
