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🤔 Should I ask the community or contact support?
So, you've got a question about MindMeister? Our community is an excellent resource for sharing expertise and getting answers to questions about any Meister product. If you're looking for advice, feedback, or encountering a problem, chances are that someone in our community has an answer, so go ahead and ask! 🚀 Please keep…
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How to do backup in Google drive like previous version?
Hai guys, I am quite new here. I used to subscribe the previous version which allow backup to Google drive.. May I know if the function is still available? If yes, I need to know how to do that. Thank you in advance guys
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How to upgrade my plan with change?
Hello everyone! I would like to Upgrade my plan (Now it's "Personal") to "Pro". How do I do this and get the price difference? When I try to upgrade my plan I see a discount of $37.69, but it's not on my bill. Has anyone had this problem?
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Reopen map
I have exceeded 10,000 topics on my map. I understand that the only way to reopen the map is to ask the support to split it into smaller ones. I changed my account from basic to personal to get access to priority email, but I cannot find a different e-mail address. how can I reach priority email support?
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Como faz para ter resposta do suporte?
Pessoal, preciso de uma ajuda urgente: Meu plano é pessoal e anual e deveria permanecer assim até jan/25, porém, por algum motivo, me passaram para o básico e não consigo contato com suporte, fiz o questionamento e não tive resposta. Tenho coisas importantes que não consigo acessar e está me prejudicando. Alguém consegue…
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printing or copying
I would like to copy the outline of my Mindmeister map, but I don't see a feature for that or for printing the material. Can someone help me in this area?
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Is drag'n'drop really the only way to add maps to favorites in web version?
My first post here and I apologize for such a basic question, but I'm a bit dumbfounded by the UX in this case. Is it really the case that I have to drag and drop a map to the Favorites folder in side menu to add it to Favorites? It's a mechanism but it looks to me more like a workaround. I'm using few different web apps…
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I worked on a map for hours and all the data got lost as soon as I upgraded my account
I worked on a map for hours and all the data got lost as soon as I upgraded my account. I am so frustrated because I have an exam in 4 days and I spent hours building a map that I can no longer find. Is there a way the technical team can go into my account and find it for me???
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Duplicating map unsuccesfull
When trying to duplicate a map I get the message "duplicating unsuccesfull - something went wrong during duplication - please try again". But no matter how long I wait or which map I try to duplicate, I get the samme message. I've tried to report to Mindmeister thorugh support, but no answer received. And on monday I have…
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PLANO PESSOAL
Olá, meu plano pessoa não me permite colocar masi de 2 imagens no meu mind, como resolver? está certo isso?
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How to restore a version made up before taking a pro account
I deleted my map by accident. I would like to restore it and for this, I took a pro account. Unfortunatly, now that I paid for the pro account, my previous version is no longer available. What can I do ?
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error when recovering my map
error when recovering my map, I've already done all the support tutorials and nothing solves it.
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Recuperar mapa excluído
Pessoal, como recupero um mapa que eu excluí? Contratei uma conta paga, mas mesmo assim não há opção de recuperar. Diz na lixeira que é possível recuperar em 30 dias com qualquer conta paga.
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Interrupções constantes na edição de mapas mentais
Utilizo o aplicativo MindMeister na versão PAGA e tenho tido problemas recorrentes. É dada a mensagem "Sua conexão com a internet é instável. Nós vamos habilitar novamente o modo de edição assim que sua conexão se estabilizar novamente" e um campo para "testar minha conexão". Porém essa queda no processamento dos mapas…
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Custom color is not working
I have a PRO account, however the custom color is not enabled, so I can't use it. Please someone help me!
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Style Theme Background?
How to add color etc to my theme background? The support page has a link, but it does not help?
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EDUCATION PRICE
Hello, I'm a teacher and I want to upgrade basic to Personnal education, but my email doesn't work to apply this price. How can I do ? Thank for your help.
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If i make a downgrade temporarily i will loose all maps that i have?
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What's your support experience been like?
I sent in a ticket about 12 days ago but I have yet to hear back from the team. I wonder if there are other ways to escalate? But also, curious to know, what's your support experience been like?
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RECOLHER OS NÓS DE FORMA RÁPIDA
Existe alguma possibilidade, atalho, ou ferramenta para poder recolher todo o mapa de uma única vez, ao invés de ficar fechando um a um?
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MeisterTask projects don't show up in MindMeister
I have 2 projects created in MeisterTask. I am trying to make one of the topics in a MindMeister mindmap a task but when I try to do that it just offers me to go create projects in MindMeister. Why don't my created projects show up there as an option? Screenshot from MindMeister: Screenshot from MeisterTask: I am logged in…
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Какое максимальное количество майнд-карт я могу создать?
Мне известно, что количество тем, которые можно сохранить в одной майнд-карте, составляет 10000. Если я превышу это количество, я потеряю доступ к майнд-карте. Также мне известно, что для лучшей производительности майнд-карты лучше всего поддерживать количество тем менее 500. Вся вышеперечисленная информация касается тем…
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Erro ao recuperar versão do arquivo
Eu perdi todo meu mapa do nada, fiz o pagamento do plano básico para recuperar, quando eu clico em voltar versão anterior, simplesmente da erro!!! Não tem suporte para me ajuda.
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Moving account to a Team
Hello, I used to have my own paid account which has downgraded to a free Basic account because I didn't pay the renewal. My work sent me an invite to join the work Team. I click on the invite and it says Join Team but then nothing happens. Any help appreciated!
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Is restoring version only on the PRO plan?
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I cant recive any maps from others
HALLO EVERYONE ! I open a pro account with private e mail recently . I coudnt recive any maps from different persons so I decide to open a basic account with not a private e mail : and works. I can’t find the way to put my email in the pro account I open first .
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All my maps are being deleted and support is not responding to me
It's been two weeks since all my maps have been deleted. I have already lost several jobs and on the same day that I detected the error, 08/08, I asked for support and received no response. It's absurd, I use a paid service and I don't see any responsibility towards the customer.
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Meu mapa sumiu
Passei 2 semanas criando um mapa mental, com um script incrivel para minha equipe de vendas, ele estava quase completo e do nada desapareceu, foi delatado, não esta na lixeira e nem em lugar nenhum. Muito tempo de trabalho perdido, alguem do suporte pode verificar por favor ? não consegui outra forma de entrar em contato…
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Why can I not move top level topics / nodes?
Why can I not move top level topics / nodes? I can move second level topics up and down using cntl arrows, but the first level topics will not move.
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Quantos membros da minha equipe podem utilizar a mesma licença para projetos individuais?
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My new maps are not saved! I do and redo and the info is lost
This has happened to me before, but closing the website and starting again has solved the problem. But today nothing works! I am extremely disappointed because this bug is recurrent.
