-
🤔 Should I ask the community or contact support?
So, you've got a question about MindMeister? Our community is an excellent resource for sharing expertise and getting answers to questions about any Meister product. If you're looking for advice, feedback, or encountering a problem, chances are that someone in our community has an answer, so go ahead and ask! 🚀 Please keep…
-
Resource not found error
HELP - now I can't choose a category!!! This is bananas, i cannot submit a question without choosing a category, but I am not able to select a category - what is going on I am working on a map and it keeps giving me a resource not found eroor. I originally was trying to delete an item on the map and the WHOLE line (I had…
-
Bug: Collapse / Expand tool tips visible
Many have pointed out the various regressions of mindmeister. Here is yet a very annoying one : when you collapse, you now have "collapse" and "develop" words all over your screen and it is impossible to work and read your mindmap.
-
WHAT IN THE HECK HAPPENED TO MY MINDMAPS THAT I JUST SPENT 1.5 HOURS CREATING?
I upgraded to Personal and them came back to my Maps and only the original templates were showing up - not with all the changes I've spent over 1.5 hours creating. Nothing is in trash, I didn't delete them. I have screenshots of the pages with titles of the Mindmaps in my browser history timestamped. I tried the "restore…
-
Payment update fail…
I cannot update my creditcard info. There seems to be a bug on the website: I enter the new credit card info, get to the 1€ payment (why the **** make us pay for that, it could as well be 0€ just to check that the connection works), get the confirmation on the bank part and then back to the website… with the old info that…
-
Granting Access Questions
I am a Researcher at the University of Louisville School of Dentistry. I am trying to use mindmeister with my research students to conduct multiple research projects and track our progress. I am currently a pro member, however my students are not. The issue I am running into is granting them access to maps and tasks. Do…
-
Jagged / distorted texts when zoomed in
Hi, everyone! Could anybody help me out on fixing the issue below? Every time I zoom in through presentation mode on any given section of a specific map, the whole box and text is distorted just like the screenshot below. By the way, I've never had this issue before and all my setup on the platform has been pretty much the…
-
layout fixed
I would like you to help me solve this problem. I have the annual PRO subscription. I try to leave the layout of my mind map horizontal, with the balloons on the right and left, but when I close it and use it again, it is completely vertical, with the balloons only positioned to the right. I would like to know how I can…
-
Export Mind Map to PDF with images
Hello, trying to export my maps into pdf format but the images are not exported, how can i solve this? Tried to export as docx and ppt (to save as pdf later) but the layout is broken
-
Embed Mind Maps for Mobile use of a Paid Content
My scenario is: I have a paid course and I'm using mind maps for each of the modules, the content is great but it's a paid content so the first thing is that I wouldn't like to have it published and open on the web. The second thing is that, specially for mobile use, since most of the students access the course using their…
-
Mind maps too big and how to get text version to google doc
Hey community! I have a problem with my mind maps: they're always way too big! When I print them for my students they have to initiate their "eagle eye view" to read :-). Know I can split them up, but I don't want to. I recently found a button to outline it as a text or summary ( button bottom left). I wanted to select it…
-
Distorted display
Hello, please see two issues, documented by the screenshot, that I am constantly confronted with when I work with MindMaster: text is overlaid by another text a remark stays at the screen and doesn't go away. Thanks for your help, Tim
-
Is it possible to have more main topics at the same mindmap?
Hello everyone. I recently bought the Pro Version, but I'm having some issues with the platform. For starters, can I have more than one main topic in the one map? Looking it right now, looks like it's not possible. See the image below. The "second topic" I created using "Add Floating Topic" option in the right side, and…
-
Is there a shortcut that closes all branches at the same time?
When I go to check an old project, it automatically comes with all the branches open, and I have to close them one by one manually. I even tried using the "space" shortcut, but it only closes the branch you're on. Is there a shortcut that closes everything at once?
-
Link problem
I have a link in my mindmap that link me to another mindmap. when i click on the link it send me to the browser and i need to sign in to see the map but worst thing is that in iphone i can only see partial of the map and need to zoom out and also i cannot click on anything nor edit and also i am unable to click at the…
-
Export Mindmap -- notes lack carriage returns
The notes of a node are just blobbed together with no cr or lf. Is there something I',m missing?
-
Translate a Map into Gantt chart
I am wondering if a Map can be translate into a Gantt chart with a click of the button. I would like to think that this should be possible if one disregards the time parameter of each Map Element (root, child and grandchildren). Is this feature already available or is being worked on? Regards, Ramesh
-
Right Shift Key on My Computer not working normally, opening
Within Node's "Add Note" section, I am wanting to perform the simple task of adding a question mark (?) to my text. I typically use the Right-shift key to add a question mark, as it is close and feels natural. However, whenever I click the right-shift key, the "Note section" is exited and instead several popups appear: 2…
-
Análise do pedido de reembolso demorando demais.
Eu comprei o programa no dia 1º de janeiro, e depois de alguns dias, concluí que o programa não serve adequadamente aos meus propósitos. Solicitei reembolso no dia 3 de janeiro, e até agora não obtive resposta alguma do suporte (apenas um e-mail automático informando que estão com grande demanda de pedidos, e que…
-
Embed Map Don't Work
Hello! I'm trying to use de embed map on a website, but every time it tryes to connect using de code provided from de share menu, it doesn't work, keep showing a message that "Mindmeister refused to connect"
-
Error exporting
When exporting the MAP, the resources page has topics out of order.
-
How could I contact the billing support?
hi, I have tried many contacts, via email, and on Facebook, but still no one from this company is willing to get back to me. Is this a trustworthy software company? Could any one help me? Sam
-
Moving a branch causes consistent errors (yet another example of unreliability of the tool)
I am simply moving a branch from one side of a map to another… and I get this error. (Consistently) and the comment about the team knowing about this made me laugh. I've had this before in other contexts… Lost faith in the tool: After previously losing a complete set of branches (and not seeing theim in the edit timeline),…
-
MeisterTask projects don't show up in MindMeister
I have 2 projects created in MeisterTask. I am trying to make one of the topics in a MindMeister mindmap a task but when I try to do that it just offers me to go create projects in MindMeister. Why don't my created projects show up there as an option? Screenshot from MindMeister: Screenshot from MeisterTask: I am logged in…
-
My Map Has Disappeared
I created a map on Friday, December 20th, and today, I tried to access it but cannot find it anywhere—not even in the trash. This is an important piece of content that I need, and it seems to have disappeared from my account. I have searched thoroughly but without success. Could you please help me recover it or guide me on…
-
MEUS MAPAS ESTÃO SUMINDO
Essa é a SEGUNDA vez que eu crio um mapa com suor e dedicação e essa FERRAMENTA LIXO some com o meu mapa. E o pior: não consigo restaurar a versão e o suporte é tão lixo quanto a ferramenta… até hoje espero o tratamento de um ticket aberto há MESES. E o mais revoltante é ter que PAGAR para esse tipo de situação! E não me…
-
Remove media icons
When I delete the media icon on the right it automatically removes the icon on the left. Is there a way to keep the icons on the left but remove the media icon on the right, the ones highlighted in yellow?
-
My Map No Longer Uploads Files -- Why? Does Support Exist?
When I go to the Mindmeister forum it's all about giving Mindmeister ideas. How about making it easy to report a bug? I just want to upload a file to a map node like I used to be able to do. When I do it on my map it just hangs and never finished the upload.
-
Where has the "Copy Text" feature gone?
I often want to copy the text of a branch to word for example. In the old look and feel, this was simple to do. Now I can't find it. Where has it gone please
-
links and jump between multiple mind maps
Hello everyone, I'm just getting used to the combination of MeisterTask and MindMeister. I'm currently trying to map a multi-project management with it. I would love to jump back and forth between the maps and have also attached the links to the tasks. Unfortunately, a new window opens with every jump between maps. Can I…
-
Data lost today
Hi, I lost some parts of my mindmaps today around 16:30 (french hour). It has been canceled. I tried to push "Back" but it seems impossible. Is it possible to have support to get it back ? Thank a lot Ovadia
