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🤔 Should I ask the community or contact support?
So, you've got a question about MindMeister? Our community is an excellent resource for sharing expertise and getting answers to questions about any Meister product. If you're looking for advice, feedback, or encountering a problem, chances are that someone in our community has an answer, so go ahead and ask! 🚀 Please keep…
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Icons werden bei Export nicht übernommen
Hallo, ich habe das Problem, dass Icons in einer Map beim Export nicht übernommen werden. Ist das ein bekanntes Problem? Beim Export als png/jpg werden die Icons überhaupt nicht übernommen. Fehlen in der Bilddatei komplett. Als pdf-Export werden die Icons lediglich als "Farbklecks" dargestellt (Icon nicht zu erkennen).
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Lose data from 26th of february
Hello. I lose all data on my mindmap from 26th of february. Why? And how can i recovery?
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Connection arrows are disappearing
Hi, The connecting line and arrows are disappearing, how to fix it? See screenshot belowe screenshot below
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Mindmeister App error - There was a problem reaching this app
We added the Mindmeister app as a tab in a Team in Microsoft Teams. We cannot get this working. It takes some time to load, and after that message is displayed: "There was a problem reaching this app". This behaviour is the same for all users, and for every Team we add this app to. Does anybody have an idea how this can be…
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Is there a way to set how Mind Meister opens.
Prior to the advent of the "Team MAPS" in MindMeister, my active maps would apprear. Now with "Team MAPS" being the favored thought. You have to make a second click to see what you use MindMeister for. Yeh, its only a click, but I made the choice I am not interested in Team MAPS. Is there a way to adjust my profile to…
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Bug: Web browser don’t work / white page / blank page
When I try to work on the mind map on my pc the whole page just goes white. I have tried everything to troubleshoot but nothing works. And support don’t answer. Anyone else who has this problem?
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Lost Info Retrieved
Has anyone been able to retrieve lost information? I spent hours meticulously creating a mindmap last night only to find about half of it when I went back in to look at it today. I see a place for "versions" (as I am on a paid plan), but NONE of the versions had my complete information. I have sent a request to support,…
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Task management within MindMeister
We use MindMeister to map out a project, including the action items. The map itself is our go-to instead of a Kanban system because tasks are in context on the map. The map also allows us to see the entire project and pivot. Therefore, the MesiterTask is not really useful. However, MindMeister used to allow us to see tasks…
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There is a glitch in the program
Hi, Yesterday and today, the 'return' and 'tab' buttons would randomly stop working; I would have to go back to the main menu and then return to the mindmap for it to work again. I'm just letting you know in case this is happening with anyone else.
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復元できない
いくつかのデータが急に消え困っています。復元も失敗しましたと表示され、大事な資料なので早急な対応をお願いします
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Mapa não estava sendo salvo automaticamente, perdendo informções
Tive um caso que perdi um mapa mental inteiro, pelo fato da plataforma não estar salvando o histórico de ações. Tinha que ficar com a aba do navegador aberta para não perder as informações que havia colocado. Depois de um tempinho atras da solução, encontrei mexendo nas configurações da Conta, em "Hora e Idioma", o meu…
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Maps not being saved.....
Hope someone can help me. I have created 2 new maps, and the software seems to fail to save them. This has been going on for 6 months or so. I lost new maps while old ones are still intact. I have paid for a year and there should be no limit on how many I can save. In fact, both 2 maps are saved as "my new mind map" and…
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What does it mean to an individual user that team maps will become the default?
I received the email titled "Changes to your MindMeister plan" from MindMeister. It says as below. — Here’s what’s changing Creating maps in the My maps area will become a paid feature. Map limits are changing from 3 maps per user to 3 maps per team on the Free plan. — However, I am an individual user and do not belong to…
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Urgent Billing Support?
The billing information on our latest invoice is wrong. I've been trying to get help from support for two weeks, but I haven't received a real response, just automated messages. Is there a phone number we can call for support? The chat bot hasn't been helpful either, and since we're on a Pro plan, I didn't think I would…
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Cannot use the Shift button when commenting or wrting a note
Hi, I'm using Macbook 15 and Vietnamese keyboard. I noticed that whenever I use a Shift button, the UI of mindmeister is messed up and I cannot continue my comment or my note. Please check the video here https://jam.dev/c/aaaf6e9e-51ff-48c6-9b62-bdb996b15dce Have anyone ever experienced this?
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Resource not found error
HELP - now I can't choose a category!!! This is bananas, i cannot submit a question without choosing a category, but I am not able to select a category - what is going on I am working on a map and it keeps giving me a resource not found eroor. I originally was trying to delete an item on the map and the WHOLE line (I had…
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Bug: Collapse / Expand tool tips visible
Many have pointed out the various regressions of mindmeister. Here is yet a very annoying one : when you collapse, you now have "collapse" and "develop" words all over your screen and it is impossible to work and read your mindmap.
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WHAT IN THE HECK HAPPENED TO MY MINDMAPS THAT I JUST SPENT 1.5 HOURS CREATING?
I upgraded to Personal and them came back to my Maps and only the original templates were showing up - not with all the changes I've spent over 1.5 hours creating. Nothing is in trash, I didn't delete them. I have screenshots of the pages with titles of the Mindmaps in my browser history timestamped. I tried the "restore…
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Payment update fail…
I cannot update my creditcard info. There seems to be a bug on the website: I enter the new credit card info, get to the 1€ payment (why the **** make us pay for that, it could as well be 0€ just to check that the connection works), get the confirmation on the bank part and then back to the website… with the old info that…
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Granting Access Questions
I am a Researcher at the University of Louisville School of Dentistry. I am trying to use mindmeister with my research students to conduct multiple research projects and track our progress. I am currently a pro member, however my students are not. The issue I am running into is granting them access to maps and tasks. Do…
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Jagged / distorted texts when zoomed in
Hi, everyone! Could anybody help me out on fixing the issue below? Every time I zoom in through presentation mode on any given section of a specific map, the whole box and text is distorted just like the screenshot below. By the way, I've never had this issue before and all my setup on the platform has been pretty much the…
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layout fixed
I would like you to help me solve this problem. I have the annual PRO subscription. I try to leave the layout of my mind map horizontal, with the balloons on the right and left, but when I close it and use it again, it is completely vertical, with the balloons only positioned to the right. I would like to know how I can…
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Export Mind Map to PDF with images
Hello, trying to export my maps into pdf format but the images are not exported, how can i solve this? Tried to export as docx and ppt (to save as pdf later) but the layout is broken
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Embed Mind Maps for Mobile use of a Paid Content
My scenario is: I have a paid course and I'm using mind maps for each of the modules, the content is great but it's a paid content so the first thing is that I wouldn't like to have it published and open on the web. The second thing is that, specially for mobile use, since most of the students access the course using their…
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Mind maps too big and how to get text version to google doc
Hey community! I have a problem with my mind maps: they're always way too big! When I print them for my students they have to initiate their "eagle eye view" to read :-). Know I can split them up, but I don't want to. I recently found a button to outline it as a text or summary ( button bottom left). I wanted to select it…
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Distorted display
Hello, please see two issues, documented by the screenshot, that I am constantly confronted with when I work with MindMaster: text is overlaid by another text a remark stays at the screen and doesn't go away. Thanks for your help, Tim
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Is it possible to have more main topics at the same mindmap?
Hello everyone. I recently bought the Pro Version, but I'm having some issues with the platform. For starters, can I have more than one main topic in the one map? Looking it right now, looks like it's not possible. See the image below. The "second topic" I created using "Add Floating Topic" option in the right side, and…
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Is there a shortcut that closes all branches at the same time?
When I go to check an old project, it automatically comes with all the branches open, and I have to close them one by one manually. I even tried using the "space" shortcut, but it only closes the branch you're on. Is there a shortcut that closes everything at once?
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Link problem
I have a link in my mindmap that link me to another mindmap. when i click on the link it send me to the browser and i need to sign in to see the map but worst thing is that in iphone i can only see partial of the map and need to zoom out and also i cannot click on anything nor edit and also i am unable to click at the…
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Export Mindmap -- notes lack carriage returns
The notes of a node are just blobbed together with no cr or lf. Is there something I',m missing?
