Unable to manage tags

Ellen O'Neill

Hi, I think I'm running into a bug, or it's not included in the free plan anymore. The "Manage" link in the Tags widget is nowhere to be found. It's not there in the desktop app, nor in the web app.

Joerg Koper

Hi @Ellen O'Neill, the problem could be the ownership of the project. I recommend that you contact the current owner and ask him to transfer ownership back to you. This should be the first thing to do.

If he is not willing to do it, you can only try to create a copy of the project. The copy should then be yours. Please keep in mind, that all data, that has been imported into the original project, will not be transferred to the copy.

Best, Jörg

Joerg Koper

Hi @Ellen O'Neill and welcome to the community 👋🙂

As a basic MeisterTask user, you should also have the option to create and manage tags. Please go to the project settings and have a look at the tags tab. In the picture below, you see what I mean.

Please keep in mind, that you won't find any tags to manage, if there have not been created any of them. In this case, you will probably be confronted with exactly the problem you described 😉

Best, Jörg

Ellen O'Neill

Hi Jörg,

Thanks for your reply, unfortunately it didn't solve the problem yet. The Tags tab isn't there:

I do use tags a lot:

The only weird thing I notice is the project is owned by "Studio Piet Boon", which is my formal employee. I separated my private account after I left. I'm assuming that's not causing the problem.

I don't mind a reply after Christmas. Happy holidays!

Ellen O'Neill

I haven't been in contact with the current owner for a pretty long time. I was the most tech savvy person in the department, they probably won't even know where to look. I tried copying the project first (export/import) and it solved the problem! I'm going to keep the old project for a while for it's history and archive, just in case. Thanks for your help!