White Screen Dashboard

Rhuan Augusto

I'm here with some people, and we all use Meister, but today we're all getting a white screen when trying to use it. We've already cleared the browser cookies and cache... The issue only happens on the "dashboard" tab, but when opening a project link, it works normally.

Cornelia Patscheider

Hi @Rhuan Augusto,

Thanks for reaching out, I am very sorry to hear that you are experiencing this issue. I would recommend contacting Meister's Support Team and explain the issue in detail. At the moment, we don't have any other reports of users facing the same issue.

When you contact support, it'd be great to include as much information as possible:

• include which account and mind maps are affected
• Please enable access to your account. You can find a guide how to do this here: How to- Enable Access 
• Please send a screenshot or video with the developer console open. To open the developer console in Google Chrome, open the Chrome Menu in the upper-right-hand corner of the browser window and select More Tools > Developer Tools. You can also use Option + ⌘ + J (on macOS), or Shift + CTRL + J (on Windows/Linux).

Nikola Jelicic

Today, I am getting a white screen when trying to open the Meister dashboard. I've already cleared the browser cookies and cache and tried a different browser and it is still the same. When opening a project link, it works but the dashboard is blank. I don't know how to reach the support bot to file the issue.

Nikola Jelicic

@Cornelia Patscheider
I have the same issue. I have looked into the link you have sent on how to contact support but how do I reach the support from the app if nothing is working it is blank? Could you please advise further?

Cornelia Patscheider

Hi @Nikola Jelicic ,

I am sorry to read, that you are also facing this issue. I saw you other thread and merged it into this one. Good question, if you are unable to access support, click here to reach out directly.

Nikolina Trkulja

Currently, I'm encountering a blank screen when attempting to open the Meister dashboard. I've already cleared my browser's cookies and cache, tried the incognito mode, and the issue persists. However, when I open a project link directly, it loads. I don't know how to reach the support. Does anybody have a similar issue?

Nikola Jelicic

@Cornelia Patscheider Thank you for the link! I will check it out!

Cornelia Patscheider

Hi @Nikola Jelicic, @Rhuan Augusto and @Nikolina Trkulja

we have received another report that this is happing also for other users. Our team has looked into the issue and identified a potential issue. We have released a fix this afternoon, that should hopefully resolve the issue.

Please try if you can access your dashboard again. Thank you!