White Screen Dashboard

Rhuan Augusto

I'm here with some people, and we all use Meister, but today we're all getting a white screen when trying to use it. We've already cleared the browser cookies and cache... The issue only happens on the "dashboard" tab, but when opening a project link, it works normally.

Cornelia Patscheider

Hi @Rhuan Augusto,

Thanks for reaching out, I am very sorry to hear that you are experiencing this issue. I would recommend contacting Meister's Support Team and explain the issue in detail. At the moment, we don't have any other reports of users facing the same issue.

When you contact support, it'd be great to include as much information as possible:

• include which account and mind maps are affected
• Please enable access to your account. You can find a guide how to do this here: How to- Enable Access 
• Please send a screenshot or video with the developer console open. To open the developer console in Google Chrome, open the Chrome Menu in the upper-right-hand corner of the browser window and select More Tools > Developer Tools. You can also use Option + ⌘ + J (on macOS), or Shift + CTRL + J (on Windows/Linux).