Dashboard Not Loading – Unable to Access MindMeister for Over a Month

Djonatas Luersen

Hi team, I hope you're doing well.

mindmeister.pdf

I'm currently experiencing a critical issue: my dashboard won’t fully load, which means I haven’t been able to access any of my mind maps or ongoing projects. The loading animation stays on the screen indefinitely (screenshot attached).

This issue has persisted for over a month, and despite several attempts to contact support via email, I’ve only received automated responses — no personalized support or actionable follow-up so far.

This is affecting important projects that are time-sensitive, and I urgently need assistance.

Please, I kindly ask that someone from the team reach out directly or escalate this issue to the appropriate technical department as soon as possible.

Thank you in advance for your attention and support.

Best regards,
Djonatas

Cornelia Patscheider

Hi @Djonatas Luersen ,

I am very sorry that you are still facing this issue. I remember that we already spoke about this issue in this thread:

https://community.meister.co/discussion/comment/12468#Comment_12468

It sounds like you've been waiting a while for a resolution, and I understand that can be frustrating.

The Meister Support team has looked into the details of your issue and sent you a response via email on April 16th. Please take a moment to check your email inbox (and your spam folder, just in case!).

The email you received contains specific information and next steps recommended by my colleagues to help resolve your problem. To ensure they can continue assisting you effectively, the next step would be to take the recommended steps outlined in the email message, and reply directly to that email with any further information or questions you may have.

I really hope this helps.