[RESOLVED] Why have "Send-Email" automations not been working since Jan-9?

mcharabati
mcharabati EN Basic Posts: 2 New Here
edited February 2023 in Ask the Community

Since January 9, the mail automations with customized mails aren not working. Someone knows why, or if something changed?

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Best Answer

  • Andrew Lapidus
    Andrew Lapidus Admin, MeisterLobster, DE Business Posts: 1,013 Community Admin
    Answer ✓

    Hi all! Just wanted to update you both to say that a fix for this issue was implemented this morning. Email automations should now be working.

    Thanks for your patience and apologies for the headache!

    Best,

    Andrew

Answers

  • Joerg Koper
    Joerg Koper DACH Partner, MT Tester, DE Business Posts: 1,336 Community Leader
    edited January 2023

    Hi @mcharabati and welcome to the community 👋🙂

    the dev-team is already working on it and as far as I know, solving this issue has a high priority.

    Fingers crossed 😉

    Best, Jörg

    Als Experten-Partner von Meister führe ich in meiner Agentur u. a. Workshops für die Integration der Meister Software durch. Hier in der Community freue ich mich auf den Austausch mit Euch und helfe bei Fragen zu MeisterTask, MeisterNote und MindMeister gerne weiter.

    Weitere Informationen findest Du auf agenturkoper.de und LinkedIn.

  • Andrew Lapidus
    Andrew Lapidus Admin, MeisterLobster, DE Business Posts: 1,013 Community Admin

    Hi @mcharabati, thanks for reaching out and welcome also from our side! 👋

    Sorry for the delayed fix here - our team first became aware of this issue yesterday morning. As @Jörg Koper rightfully pointed out, our dev team has since been tackling it with high priority and have already developed a fix! After a short review, the fix should be deployed tomorrow (Wednesday) or Thursday morning at the latest.

    I'll keep you updated here. Have a great rest of your workday!

    Best,

    Andrew

  • mcharabati
    mcharabati EN Basic Posts: 2 New Here

    Thank you!

  • Joerg Koper
    Joerg Koper DACH Partner, MT Tester, DE Business Posts: 1,336 Community Leader
    edited January 2023

    Thanks @Andrew Lapidus 🙂

    I can confirm that everything is working correctly again. Please note that you only get the notifications if you have activated them in your settings under "Notifications".

    Best, Jörg

    Als Experten-Partner von Meister führe ich in meiner Agentur u. a. Workshops für die Integration der Meister Software durch. Hier in der Community freue ich mich auf den Austausch mit Euch und helfe bei Fragen zu MeisterTask, MeisterNote und MindMeister gerne weiter.

    Weitere Informationen findest Du auf agenturkoper.de und LinkedIn.

  • Introsourcing Account
    Introsourcing Account EN Basic Posts: 1 Beginner
    edited March 2023

    Are you sure this is fixed, as i realised this morning, I am not getting due notification, actually as of late hardley any notifications at all. Added image so you can see it is not a selection of pref issue.