Mac / Safari: Why is preview of attached pdf / jpg file only possible once?

Tilman Möller
Tilman Möller EN Basic, DACH Partner, MT Tester Posts: 21 Star Contributor
edited February 3 in Ask the Community

Hi all,

the headline describes the issue. First file preview works, after that - see attached. Several of my customers using a Mac / Safari (e.g. OS 13.1) reported this. On the same laptop it does not appear via Chrome browser.

As file preview is a very good/important feature. It would be great to know how to fix this resp. maybe this is a ticket for the MT Tech team.

Thx a lot & best regards Tilman

Best Answer

  • Andrew Lapidus
    Andrew Lapidus Admin, MeisterLobster, EN Business Posts: 876 Community Admin
    Answer ✓

    HI @Tilman Möller thanks for reaching out - sorry for this issue.

    I was not immediately able to reproduce this on my Mac, but I am using Safari version 14.1.2 (on Mac OS Big Sur) Are your customers able to upgrade Safari to the latest version? This may solve the issue, but I've also reached out to our developers to see if any updates were deployed recently which might affect attachment previews. I'll also let you know what I hear.




  • Rooster McNugget
    Rooster McNugget MT Tester, DE Business Posts: 445 Community Leader

    Hi, @Andrew Lapidus,

    to add: had the issue from time to time, too. I was using the Microsoft Edge browser at the time.

    Best, Samuel

    The impossible does not exist! The solution has just not been found yet!