MeisterNote not loading

Anke Untiedt · July 16

Good Morning,
Since the start of last week we have not been able to use MeisterNote. The site does not load anymore. MeisterTask still works normally.

Does anybody else have this problem and perhaps found a solution already?
Support is contacted but did not answer yet.

Kind regards
Anke

Rooster McNugget · July 16

Hi @Anke Untiedt

MeisterNote works fine on my side. Did you log out on all of your devices and logged in again? Sometimes it solve the issue.

Best Rooster

Anke Untiedt · July 16

Hi @Rooster McNugget
Thank you for the quick answer! Yes I tried that, I deleted all the cookies as well.
It is a problem in the whole team, so right now no one in our company has access. Very confusing.

Kind regards
Anke

Rooster McNugget · July 16

OK… But you all still have access to MeisterNote?
You can check this in the "Team settings".

Anke Untiedt · July 17

I do not see a setting there for MeisterNote, but is that not a normal part of MeisterTask anymore? I feel like we would have been notified if that was not the case…

Rooster McNugget · July 17

@Miša Hennin @Andrew Lapidus could you guys take a look at this issue… Looks like a bug for me.

Best Rooster

Miša Hennin · July 17

Hi,

From your MeisterTask dashboard, what happens when you click Notes here on the right-hand sidebar?

Best,

Anke Untiedt · July 17

Note.jpg

Hi,
We get transferred to MeisterNote and then we just see the loading sign from MeisterNote endlessly. See Screenshot.

Kind regards

Anke

Miša Hennin · July 17

Hi,

Oh I see. Could you please share a screen recording with dev console open so we can see the error that is happening?

To open the developer console in Google Chrome, open the Chrome Menu in the upper-right-hand corner of the browser window and select More Tools > Developer Tools. You can also use Option + ⌘ + J (on macOS), or Shift + CTRL + J (on Windows/Linux).

Best,

Miša

Anke Untiedt · July 17

Note-DeveloperTool.mov

Hi,

I hope this helps with finding a solution :)

Kind regards

Anke

Miša Hennin · July 17

Hey,

Thanks! It seems a few teams are affected by this.

I've spoken with a support agent who will get back to you asap.

Best,

Miša

Anke Untiedt · July 17

Thanks a lot!

Anke Untiedt · July 24

It's still not working, very unfortunate…

Anke Untiedt · August 1

https://community.meister.co/discussion/comment/10715#Comment_10715

There is still no change here. We cannot work with MeisterNote.

Kind regards
Anke

Cornelia Patscheider · August 1

Hi Anke, I understand how frustrating this issue must be, especially when it disrupts your workflow, and I am truly sorry for the inconvenience and any disruption this has caused you. You've already been in contact with the support team, so if there are news or updates, the support agent will get in touch you.

Anke Untiedt · September 5

Does anybody else have this problem and maybe found a solution? We have not been able to access MeisterNote since July…
Our first support ticket was closed without us getting a message about this and obviously without a solution to the problem. I wrote a second ticket on monday and there has been no reaction so far. We are very scared that our data is lost.

Kind regards
Anke

Miša Hennin · September 5

Hi Anke,

I've just spoken to the support team. Someone will be in touch asap. I'm sorry you were not satisfied with the previous solution.

Best,

Miša

MeisterNote not loading

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