Meistertask not loading @Duke Uni

Hi @ellen thoresen and @Damon Seils ,

thank you for reaching out. I understand how frustrating this issue must be, especially when it disrupts your workflow. It seems that this problem is specific to your institution, and some of your colleagues have already contacted our support team about it since July 29.

I am truly sorry for the inconvenience and any disruption this has caused you. Please know that our team is actively investigating the issue. I will keep you updated with any new information as soon as possible.

In the meantime, one of your colleagues mentioned that they were able to access the service using their phone, which might be a helpful workaround for you as well.

Best, Cornelia

Hi Ellen, thank you for the information. Yes, please go ahead and ask them to submit a ticket. Once the ticket is submitted, I’ll be happy to expedite it for you. I just need the email address of the person who sent the ticket.

Hi @Hui-Jie Lee, please follow this thread to stay updated. The team at Meister is currently investigating the issue and looking for the root cause. If I have any news or update, then I will share it here.

Thank you for your patience in the meantime. 

Hi @Pat Daniel ,

thank you so much for reaching out! I'm truly sorry to hear that you're experiencing this issue, and I understand how frustrating this can be.

Have you already contacted our support team and submitted your issue? If so, please let me know, and I will do my best to expedite the process for you. If you haven't yet, then please reach out to them via this form. When reaching out to support, be sure to use the e-mail address registered to your Meister Account! Otherwise, a response to your request may be delayed.

I also noticed that you have an account with MeisterTask using the same email address you logged into the community with. To make sure we're looking at the right account, could you please confirm if you are using the email address patricia.daniel@xealth.io for your MeisterTask account, or do you use a different email?

Best regards, Cornelia

Hi @Pat Daniel ,

thanks for confirming the details and for contacting the support team to report the issue.

Thanks for the information @Jacquie Samples. I'm really sorry to hear that this issue is affecting your entire department. I understand how challenging this can be. Based on recent feedback, it seems this is a widespread issue currently affecting projects owned by Duke University. We've had several other users from Duke University reach out to us about this as well.

I don't have any updates to share at this point, other than the team at Meister is still looking into the issue. If there is any new information to share, I'll update this thread.

Hi @ellen thoresen ,

feel free to contact the Meister support. You can find all available option to contact them here. I am in contact with my colleagues from the support team daily and will post any news here in the thread.

I understand that this outage is affecting the work for many areas across Duke University and anyone who is involved in a project board that is owned by Duke University. I am sorry for the inconvenience and any issue that this might cause, I know this can be incredibly frustrating.

Our team here at Meister had a call last week with the Team Admin of Duke University to analyze the issue and see in detail what works and what doesn't. We've gathered all the relevant data and are currently investigating the issue thoroughly to identify the root cause.

I will update you as soon as we have identified the root cause and have a fix available. I apologize for the inconvenience and appreciate your patience.

Hi @Hui-Jie Lee ,

I'm so sorry, but I don’t have any updates for you right now. There is no information on the timeline available at this time. The Meister Team is in touch with the Administrator at Duke University to explore a possible path forward. I deeply apologize for the inconvenience and the long wait.

Hi @Cathy Rice , thank you so much for the confirmation—I'm thrilled to hear that it's working for you!

I'm happy to share that Meister implemented a potential solution in the last couple of days. I was waiting to get confirmation from the Admin at Duke before saying anything, so it's wonderful to hear that it's been effective for you. This is an excellent sign, and I'm so glad it's made a difference!

Hi everyone 👋,

I wanted to share that we have received good news from the Admin at Duke University. He confirmed that the solution we had implemented in the last few days is indeed working.

We found the source of the issue, and it has now been resolved. You should be able to log into MeisterTask without any problems once again.

Again, I’m very sorry for any inconvenience this may have caused. If anyone is still unable to log in, please don’t hesitate to reply, and I will be happy to take a look!