Why can I not access MeisterTask from my Android?

korbin
korbin EN Basic Posts: 1 New Here
edited February 2023 in Ask the Community

Hello, since a few weeks, I can no longer access my meistertask account on my ANDROID smartphone ( android 12, Xiaomi mi9 T ). The application sends me an error ( java.security.cert.certvalidatpathorexception: trust anchor for certification path not found )

Can you give me a workaround.

Thank you !

Answers

  • Miša Hennin
    Miša Hennin Admin, MeisterLobster, EN Business Posts: 1,688 Community Admin

    Hi @korbin and welcome!

    How are you logging in? I.e. Do you log in via a third-party like Google?

    Best,

  • Aleksander Hudzik
    Aleksander Hudzik EN Basic Posts: 3 New Here

    Hello we have the same issue. Logging in on A Smart TV, via email sign in. Everything was working previously, its a new issue, we don't know how to bring back functionality to the TV now… Any known issue with this?

  • Aleksander Hudzik
    Aleksander Hudzik EN Basic Posts: 3 New Here

    Bumping up as there is still no response to the issue.

  • Cornelia Patscheider
    Cornelia Patscheider Admin, Moderator, MeisterLobster, EN Business Posts: 1,323 Community Admin

    Hi @Aleksander Hudzik ,

    this sounds like a very specific issue, so I would recommend reaching out to the Meister Support for further help.

    In general, I would also recommend trying to delete the app and reinstall it

  • Aleksander Hudzik
    Aleksander Hudzik EN Basic Posts: 3 New Here

    Hi Cornelia,

    I did contact the support twice and no one answered. Tried reinstalling and that didn't help.
    Feel a little hopeless on that and we used to use MeisterTask on that device daily. We want to take the Pro version but it is first and foremost hugely important to be able to use it there.

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